My referral Gems have not appeared

If referral Gems are missing, send the Mochi usernames of the friends you referred in your current support conversation. A profile link also works. We need to identify those accounts before checking their referrals.

The invited friend must sign in with Google or Apple inside Mochi. Opening an invite and using the app as a guest is not enough. The current offer awards the referrer 50 Gems per qualifying friend; check the offer in your app for current amounts and limits.

Open Profile → Creator quests → Invite friends. If rewards are ready, tap Claim. A friends-joined count can include referrals that are not yet ready to claim.

A referral may still need the friend to sign in, be subject to the weekly reward limit, or need team review. These are different situations; a missing reward or count alone does not tell us which applies. The October 9 update improves invite retry and referral handling, but it does not confirm that an individual referral has qualified or been paid.

Please send the affected friends’ Mochi usernames or profile links. Your own username or a friend count alone will not identify the referred accounts. Reuse the same conversation; you do not need another ticket.

If available, you can add the displayed referral status and approximately when they used your invite. Screenshots and dates are optional. If you cannot find the usernames, tell us so a teammate can help explain what is needed. Never send passwords, sign-in codes, private email addresses or device identifiers.

Mochi allows one account per device. Do not create extra accounts, switch accounts, reinstall or use another device to try to trigger rewards. Shared-device questions need team review.

Once the friends are identified, the team can check attribution, eligibility and the recorded reward. Submitting a list does not guarantee a credit. Fin cannot verify an individual referral or promise a payment date; only a team member or support lead Daphne Tsai can approve a correction.