Our help center has moved. Read the current guide at docs.mochi.tv. For an existing support request, keep replying in the same conversation.
Keep your original device and app data intact while we investigate. If you created work as a guest, avoid clearing storage, reinstalling, or switching accounts as a troubleshooting step.
Check whether the sign-in screen shows an error or simply stops progressing. If a provider sign-in page is already open, complete or return from that page before starting another attempt.
Contact Profile → Support if you can still open Mochi. Otherwise use the support ticket channel in the Mochi Discord. Tell us:
Your device, app version if available, and sign-in method.
The exact error or the last screen you can reach.
Mention whether you previously used a guest account, changed devices, or are trying to reach existing series or purchases. Never send passwords or sign-in codes.
The team will check the account and the sign-in problem separately. Finding a series in a record does not mean access has been restored, and recovery cannot be promised before review.