Keep your original device and app data intact while we investigate. If you created work as a guest, avoid clearing storage, reinstalling, or switching accounts as a troubleshooting step.
Check whether the sign-in screen shows an error or simply stops progressing. If a provider sign-in page is already open, complete or return from that page before starting another attempt.
Contact Profile → Support if you can still open Mochi. Otherwise use the support ticket channel in the Mochi Discord. Tell us:
Your device, app version if available, and sign-in method.
The exact error or the last screen you can reach.
Mention whether you previously used a guest account, changed devices, or are trying to reach existing series or purchases. Never send passwords or sign-in codes.
The team will check the account and the sign-in problem separately. Finding a series in a record does not mean access has been restored, and recovery cannot be promised before review.