My episode audio is out of sync or missing

The previously reported audio-sync mismatch issue has been fixed. You can replay the affected episode to check its playback. The earlier notice asking everyone to wait for this incident to be fixed no longer applies.

Please tell Mochi Support if audio is still out of sync, missing or distorted, dialogue is skipped, or a different scene or character is speaking. A new or continuing problem still deserves a review.

In your support conversation, share the series title, affected episode number and what sounds wrong. A scene number or approximate timestamp is helpful; screenshots are optional. Mention if individual scene previews sound correct but the full episode does not. If you already sent these details, you do not need to repeat them or open another ticket.

If the problem persists, ask the team to review it before spending Gems on more renders. Keep your existing account and app data; reinstalling or resetting your series is not a recommended audio fix. If you are not already in a support conversation, open Profile → Support in Mochi.

Join the Mochi TV Discord for the latest posted bug and issue updates, rendering tips, creator discussions and general community questions. Joining is optional. We can keep helping with your individual issue in your existing support conversation.

Keep receipts, account details and payment information in private support rather than public community channels.

If you want a Gem charge or refund reviewed, tell us what it was for and what went wrong. If you already explained this, we will use those details. Gem returns, refunds and goodwill grants require a team member or support lead to review and approve them. An audio fix does not automatically approve or complete a refund.