You can purchase VIP directly inside the Mochi app on iPhone.
Open Mochi.
Go to Profile.
Tap Get membership.
Choose a plan and follow Apple’s purchase confirmation prompts.
Apple Settings → your name → Subscriptions is for managing an existing subscription. Mochi may not appear there if you haven’t subscribed yet. That does not mean VIP is unavailable.
If the membership screen doesn’t open
Fully close and reopen Mochi once, then try Profile → Get membership again. If you already tried this, you do not need to repeat it.
If the problem continues, tell us what happens: does nothing happen, does it keep loading, or do you see an error? Send a screenshot and your Mochi app version so our team can investigate. If a screenshot is unavailable, describe what you see.
If you are already chatting with Fin, a teammate can review this in the same conversation. You do not need to open another ticket. Otherwise, open Profile → Support in Mochi.
If “Subscription Linked to Another Account” appears
Fully close and reopen Mochi once. If the message remains, ask support for an account review. Do not purchase again, create another account, sign out or switch accounts to bypass the message.
If the screen opens but the purchase fails
Tell support the exact error and which step fails, and share a screenshot and your Mochi app version. This is different from the membership screen not opening. If you were charged, mention that so the team can review the purchase; do not purchase again to fix missing benefits.
If you paid but benefits are missing
Support needs to review the purchase and missing benefit. See I bought VIP, but I still cannot watch. Keep the report in your existing support conversation.