Month-to-month billing customers are eligible for a refund within 3 days of purchasing their plan.
Annual customers are eligible for a refund for 30 days of purchasing their plan.
You can cancel your account at any time outside of these windows and will have hosting services within the current billing window, your account will simply no be renewed.
We'd hate to see you go! Often issues can be resolved quickly and we work hard to earn the high customer satisfaction Mod has. Don't hesitate to reach out via live chat or send an email to firstname.lastname@example.org, we will do everything we can to earn your business!