You can change a member’s role between Owner, Member, and Viewer at any time. Manager is set differently (by assigning them to a team or project manager list), not via a role dropdown.
[screenshot of the role dropdown on a member profile]
Who can do this
Owner only.
Changing the role
Open Members in the sidebar
Click the member you want to change
On the General tab, find the Role dropdown
Pick the new role
Save
[screenshot of the General tab on a member profile with the role highlighted]
What changes immediately
The new role takes effect the next time the member loads any page or refreshes their desktop app. They do not need to sign out and back in.
Seat impact
Switching between Owner, Manager-style Member, and regular Member: no seat change (these all consume seats)
Switching from any seat-consuming role to Viewer: a seat is freed
Switching from Viewer to a seat-consuming role: a seat is consumed (fails if you have no available seats)
If a role change would push you above your seat limit, the action fails with a message asking you to add seats first.
Why Manager has no dropdown
In Modge, Manager is not a distinct role at the account level. You become a Manager by being on a team or project manager list. See How the “Manager” role works.
To “promote” a Member to Manager, add them to a team’s manager list. To “demote” a Manager to a regular Member, remove them from every team and project manager list.
What happens to their data
Changing a role does not delete any data. Their timesheets, screenshots, and activity events stay with them.
If you switch them to Viewer, they keep their old data but can no longer track new time.
What about transferring ownership
There is currently no built-in “transfer ownership” action. To effectively change owners:
Make sure the new owner has a Modge account in your organization
Set them to the Owner role using the steps above
Once they have Owner, the old owner can stay (you can have multiple owners) or be set to Member or Viewer