🚨 Prerequisite:
Please check that you have Admin rights in both Freshcaller and Modjo. If so, follow the quick steps described below:
⏱️ Duration time: 5' on average
Step 1: Find your API token in Freshcaller
Log in to your Freshcaller account
Click on the following buttons in order to find your API token:
a. <Your name> in the top right-hand corner
b. Profile Settings
c. You should find your API key at the bottom of the panel
Step 2: Grant Modjo access to Freshcaller through your API key & Account name
In Modjo, go to Settings => Integrations
Scroll down to Freshcaller and click Connect
A form appears (scroll up if you don't see it).
Enter the account name in Account Name
If you're not sure what your account name is, you can find it in the URL once you've logged in Freshcaller (see example below)
In the following example, the account name is: modjo
Paste the API key (obtained during step 1) in Api Key
Click on Save
Step 3: Bind your Freshcaller users to Modjo
Click on the Users tab
Make sure to bind each and every Modjo user to his Freshcaller access (you can click on the Auto-match button in order to let Modjo link the users based on email matching).
Click Save
*Good to know: Keep in mind that we solely import calls containing interactions (An algorithm excludes voicemail, messaging and very short calls).
*If you wish to update the minimum call duration for import, get in touch with your Modjo contact.
Congratulations! 🙌
Once these quick steps have been completed, your integration is turning active! Now, let’s give it a try by making your first call!