A shift becomes Unfulfilled when no talent has been assigned before it is due. This may happen if a shift remains unfilled after its scheduled start time or if a task to assign a talent is not completed before its deadline.
When does a shift become Unfulfilled?
A shift receives the Unfulfilled status in the following situations:
The shift has started, but no talent is assigned. You still have 24 hours after the shift start time to assign a talent. If no talent is assigned within this period, the shift is automatically marked as Unfulfilled.
A task was created to assign a talent before a specific due date, but no talent was assigned before the deadline. Once the deadline passes, the shift is automatically marked as Unfulfilled.
When a shift becomes Unfulfilled, the system records the reason why the shift could not be filled. Shifts with this status cannot be edited.
Configure Unfulfilled Reasons
Go to Settings → Templates → Reasons for Unfulfilled Shifts to manage the available reasons.
The system includes a default reason, and you can add additional reasons that match your company's workflow. Each reason can include an email message that will be sent to the customer when the shift is marked as Unfulfilled.
Mark a Shift as Unfulfilled Manually
To mark a single shift as Unfulfilled:
Open the shift.
Click More actions.
Select Mark as Unfulfilled.
To mark multiple shifts:
Select the required shifts.
On the Invite talents page, click Options.
Select Mark as Unfulfilled.
The Mark as Unfulfilled window opens.
Select an Unfulfilled reason.
Optionally enable Update the customer to send an email and/or SMS notification explaining why the shift could not be filled.
Click Mark as Unfulfilled to confirm.
Automatic Unfulfilled Status
Shifts are marked as Unfulfilled automatically when:
The deadline of an assignment task has passed and no talent has been assigned.
The shift remains unassigned for 24 hours after its scheduled start time.
After a shift has been marked as Unfulfilled, no further actions can be performed on it.