Here is what to check if you you’re not receiving emails:
Check your spam or junk folder
– Emails may be filtered by mistake.Search for the sender’s name or email address
– Use your email search bar to look for keywords like "Mojob" or the company name.Check that your email address is entered correctly
– Go to your profile and verify there are no typos.Make sure your inbox isn’t full
– Some providers block new messages if there’s no space left.Check promotions or other tabs (for Gmail users)
– Sometimes emails go to the “Promotions” or “Updates” tab instead of the main inbox.Add the sender to your contacts or safe senders list
– This helps prevent future emails from going to spam.If you used Apple/iCloud, Outlook, or Yahoo – check webmail too
– Sometimes mobile apps don’t show all filtered messages.
Still no email?
Let us know in the support chat, and we’ll help you check it from our side.
What to do if emails go to spam:
Mark the email as "Not Spam"
– Open the email in your spam folder and click "Not Spam" or "Move to Inbox".
– This tells your email provider that future messages from this sender are safe.Add the sender to your contacts
– Add the sender’s email address (e.g.noreply@mojob.io) to your contact list or address book.
– This reduces the chance of future messages going to spam.Check your email filters or rules
– Make sure there are no custom filters moving messages to spam or trash.Use the web version of your email (Gmail, Outlook, etc.)
– Some mobile apps don’t show spam folders or all filtering options.Move the email to your inbox manually
– Just drag the message from the spam folder into your inbox or another safe folder.The sources below might be helpful.