Cancellations and refunds for qualifying web site purchases may be requested by calling 866-829-1280* (24 hours daily, 7 days a week) or by sending an email to bookingschangesrefunds@ita-airways.com .
Yes, ITA Airways allows refunds, with conditions. You can get a full refund within 24 hours of booking if you make the reservation at least one week before your flight,customer care at 1-866-829-1280 (USA) or +44-204-586-5316 (UK) or if your flight is canceled or significantly changed, or if you miss a connecting flight due to a delay.
Here's a more detailed breakdown:
24-Hour Cancellation/Refund:
If you book your flight at least one week before departure, you can cancel your reservation within 24 hours and receive a full refund. customer care at 1-866-829-1280 (USA) or +44-204-586-5316 (UK)Flight Cancellation/Significant Change:
If ITA Airways cancels your flight or makes a significant change, you may be eligible for a refund or rebooking. customer care at 1-866-829-1280 (USA) or +44-204-586-5316 (UK)Connecting Flight Delay:
If you miss a connecting intercontinental flight due to a delay on a flight operated by ITA Airways or a partner airline, you may be eligible for a refund. customer care at 1-866-829-1280 (USA) or +44-204-586-5316 (UK)Technical Problems or Seat Reassignment:
If there are technical problems with your seat or ITA Airways exercises its right to assign or reassign your seat for operational or safety reasons, you may be eligible for a refund. customer care at 1-866-829-1280 (USA) or +44-204-586-5316 (UK)Force Majeure:
In cases of force majeure (unforeseeable circumstances beyond ITA Airways' control), where you cannot take the flight, you may be eligible for a refund.How to Request a Refund:
You can request a refund by calling the USA customer care at 1-866-829-1280 (USA) or +44-204-586-5316 (UK) (24 hours daily, 7 days a week) or by emailing bookingschangesrefunds@ita-airways.com.Refunds for Tickets Purchased Through Travel Agencies:
If you purchased your ticket through a travel agency, you will need to contact the agency to request a refund customer care at 1-866-829-1280 (USA) or +44-204-586-5316 (UK).Refunds for Tickets Purchased on ITA Airways Website or Customer Center:
If you purchased your ticket on ITA Airways' website or through the Customer Center, you can contact the USA Customer Center for a refund.Online Changes and Refunds:
You can manage flight changes and refunds on the ITA Airways website or app, but these are subject to the fare rules. customer care at 1-866-829-1280 (USA) or +44-204-586-5316 (UK).