Skip to main content
Why was my account rejected?

Find out why your Monorail account was rejected and how to complete your application with a quick ID upload. Approval in 48 hrs.

Gregory avatar
Written by Gregory
Updated yesterday

Your application may not have been fully approved yet—but it’s usually easy to fix!

To complete the approval process, we’ll need a clear image of your driver’s license or state-issued ID. Once submitted, we’ll pass it along to our clearing partner for review.

Next Steps:
Just let us know you’d like to move forward, and we’ll guide you through sending in your ID securely. Most approvals take about 48 business hours once we receive your documents.

If you have any questions or aren’t sure why your account was rejected, we’re happy to take a look.

Did this answer your question?