Your application may not have been fully approved — but in most cases, it’s easy to fix!
Accounts are sometimes rejected for incorrectly putting your DOB or SS#, a mismatch in address on the application compared to your drivers license ( Your ID will need to be updated to reflect your current address) , a freeze has been added to your credit via Equifax (Freeze must be lifted), address is listed as a P.O box, or your linked bank account has less than $100.
✅ Next Steps:
To restart the appeal process, we’ll need a clear image of your driver’s license or state-issued ID ( FRONT & BACK )
You can submit your ID, SS card, or Passport securely through this customer chat portal, in the app or on the website, or email it to us directly at support@monorail.com.
Once received, a support agent will confirm if there is any further documentation needed. we’ll pass it along to our clearing partner for review. Most appeals take up 48 business hours to overturn for approval. A support agent will then notify you when the clearing house has approved your application.
If you’re not sure what caused the rejection or need help reapplying, just let us know — we’re happy to walk you through it. 🇺🇸