Step 1: Liquidate or withdraw your funds

• Portfolio accounts: Go to Withdraw → click the green “Request a Liquidation” link. After the liquidation request, funds will usually be available the next business day. Please log in first thing in the morning to withdraw them to your linked bank account.

• Stocks: Sell individual stocks in the app. Funds are typically available the next business day.

• Retirement accounts (IRA, SEP, Roth IRA): Please request a live agent to process the liquidation and withdrawal.
​Note: Early withdrawals before age 59½ may incur IRS penalties.

Also, cancel the $3 subscription by going to: Menu → Subscriptions → Cancel Subscription

Step 2: Request account closure

Once your account balance is $0.00, open the Customer Support chat or email support@monorail.com and request a live agent to close your account.

Step 3: Processing

Account closure may take up to 3 business days, depending on any pending verifications or liquidations.

❗ Important: Do NOT unlink your bank account at any time during the liquidation and withdrawal process, as it is required to receive your funds

Screenshot location on where to click for liquidation of Portoflio only. ( Retirement accounts excluded: ask for live agent)