Why Aren’t My Portfolio Deposits Being Invested?
If you have been making deposits into your Portfolio account and notice that your funds are not being invested into the model portfolio you selected, there may be several reasons for this, including:
Your account is in liquidation-only status
An ACH reversal or returned deposit has restricted your account
An incorrect or expired ID was uploaded
The address on your ID does not match the address on your application
Your investment profile needs to be updated
Your subscription is inactive — go to Menu → Subscriptions to confirm that your subscription is active and you have access to all available features
If you are unsure why your funds have not been invested, please contact support@monorail.com. An agent may take up to 24 business hours to respond.
You can also use the in-app chat during business hours and request to speak with a live agent who can review your account and help determine why your deposits have not been invested.