Why does my account show as “rejected” if it was previously approved?
If you log into your Monorail account and notice that one of your accounts (that has not been funded) is now marked as “rejected,” this is likely due to a routine update from our clearing firm.
Accounts that remain unfunded for an extended period of time may be automatically closed as part of standard account maintenance. When this happens, the account status may update to “rejected” in the app.
No need to worry—this is a normal process.
Can I reopen my account?
Possibly! If you’d like to reopen the account, we can help.
Please email wwakley@monorail.com, and we will review your account. In most cases, we can reset your application so you can resubmit and get back up and running.
If you have any questions, feel free to reach out—we’re here to help!