We’re here to help—seriously. Whether it’s a question, issue, or something in between, our team is ready to support you.
Support Availability
You can reach us 7 days a week via:
✅ In-app chat ( Please go to "Menu" and then ask a question. ( If a live agent is not available please email us )
✅ Email : support@monorail.com ( An agent will get back to you ASAP )
🕐 Support Hours (EST)
Monday – Friday: 8:30 AM - 5:00 PM (Full AI support)
Monday - Thursday: 8:30 - 5:00 PM, Friday 8:30 - 12:00 PM (Lunch 12:00 PM - 1:00 PM)
Feel free to message us outside of those hours—we’ll follow up as soon as we’re back online.
🧠 Pro Tip:
When reaching out, be as detailed as you can about the issue you’re experiencing. The more info you share, the faster we can help!