After submitting your Monorail account for review, you may see one of the following statuses:
1️⃣ "We Need More Info"
🔹 Your application was incomplete or contained information that requires verification (e.g., outdated address).
🔹 To resolve this, contact Customer Support, and we’ll help update your application.
2️⃣ "Account Archived"
🔹 Your account review period expired, and we had to archive your initial request.
🔹 To restart the process, we need to resubmit your information to the clearing house.
3️⃣ "Account Rejected"
There are two types of rejections:
🔸 Soft Rejection:
✔ Happens when an account remains in the "We Need More Info" stage for too long (about 14 days).
✔ You can re-register and submit a new application.
🔸 Hard Rejection:
❌ Occurs if there is suspected fraud or money laundering activity.
❌ You will not be able to re-register.
Need Help?
If you have any questions about your account status, please contact Monorail Support for assistance.