What Does My Account Status Mean?

After submitting your Monorail application(s) for review, you may see one of the following statuses:

🔹 Your application was incomplete or contained information that requires verification (e.g., outdated address, ID miss match vs application, credit freeze, info on application entered wrong such as DOB, address, or Social security number).
🔹 To resolve this, Contact Customer Support at support@monorail.com, and we’ll help update your application or submit for appeal once we collect additional informatuon. A live agent will respond within 24 business hours.

There are two types of rejections:

🔸 Soft Rejection:
✔ Happens when an application (s) is rejected and we need additional documentation such as a drivers license and Social Security card depending on the rejection reason
✔ You can submit your documentation to customer service for an appeal to over-turn the rejection. You can take a photo of your Drivers License, SS# card and attach to a chat or send to support@monorail.com, a live agent will respond within 24 business hours.

🔸 Hard Rejection:
❌ Occurs if there is suspected fraud, money laundering activity, , or do not have a primary residents
❌ You will not be able to have customer support appeal in some cases

If you have any questions about your account status, please contact Monorail Support for assistance.