We’re sorry to hear your account was suspended! There are a few common reasons this may happen:
1️⃣ Failed ACH Deposit
A failed ACH deposit can automatically trigger an account suspension.
How to Restore Your Account:
✅ Deposit the necessary funds to bring your account balance to zero.
✅ Notify Customer Support once the deposit is complete.
Once we confirm the deposit, your account can be reinstated.
⚠️ Important: If the balance is not resolved, the account may be permanently suspended, and any earned bonuses could be forfeited.
2️⃣ Fraud or Security Concerns
Accounts may be flagged for potential fraudulent activity or security issues, resulting in a temporary freeze.
Next Steps:
🔹 If you believe this is a mistake, contact Monorail Customer Support for review.
🔹 If your account was created without your knowledge, take steps to protect your identity and report the issue.
3️⃣ Potential Ongoing Issue
Some accounts opened over a year ago may have errors due to incorrectly filled applications. We are currently working on a fix.
A representative will review your account and follow up with you once the issue is resolved.
🔍 Suspended Due to Verification Issues?
If your account was locked because of a failed identity check, make sure you provided the correct documentation.
👉 Learn what documents are required to open a Monorail account