We’re sorry to hear your account was suspended! There are two main reasons this may have happened:
1️⃣ Failed ACH Deposit
A failed ACH deposit will automatically trigger an account suspension.
How to Restore Your Account:
✅ Deposit the necessary funds to bring your account balance to zero.
✅ Notify Customer Support once the deposit is complete.
Once we confirm the deposit, we can reinstate your account.
⚠️ Important: If you do not resolve your balance, your account will be permanently suspended, and any earned bonuses will be forfeited.
2️⃣ Fraud or Security Concerns
Monorail’s financial partners may flag an account for fraudulent activity, leading to a security freeze.
Next Steps:
🔹 If you believe this is a mistake – Contact Monorail Customer Support for further review.
🔹 If your Monorail account was created without your knowledge – You may need to take steps to protect your identity and report the issue.
Your security is our priority, and we’re here to help. If you need assistance, reach out to Monorail Support as soon as possible.
🔍 Suspended Due to Verification Issues?
If your account was locked because of a failed identity check, make sure you provided the correct documentation.
👉 Learn what documents are required to open a Monorail account