We’re sorry to hear your account was suspended! There are a few common reasons this may happen:
1️⃣ Failed ACH Deposit
A failed ACH deposit can automatically trigger an permanent account suspension. please request a live agent in our in app chat.
2️⃣ Fraud or Security Concerns
Accounts may be flagged for potential fraudulent activity or security issues, resulting in a temporary freeze.
Next Steps:
🔹 If you believe this is a mistake, contact Monorail Customer Support for review.
🔹 If your account was created without your knowledge, take steps to protect your identity and report the issue.
3️⃣ Potential Ongoing Issue
Some accounts opened over a year ago may have errors due to incorrectly filled applications. We are currently working on a fix.
A representative will review your account and follow up with you once the issue is resolved.
🔍 Suspended Due to Verification Issues?
If your account was locked because of a failed identity check, make sure you provided the correct documentation.
👉 Learn what documents are required to open a Monorail account