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If you think there's a problem with your transfer, just reach out to Customer Support any time. We never want there to be a problem with transferring or accessing your funds. So please let us know your situation!
Here are two helpful articles that may address your initial questions:
How long do deposits to Monorail take to complete
How long do withdrawals from Monorail take to complete
If you find your problem persists, we'll be there to help!