I Think There’s a Problem with My Transfer!

If your deposit or withdrawal is delayed beyond the normal processing time, don’t worry—we’re here to help.
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Please note that deposits and withdrawals take at least 2 business days to process.
Before reaching out, check the expected timelines here:

If your transfer is delayed beyond the normal timeframe or something doesn’t look right, reach out to Monorail Supportvia the in-app messenger.

We’ll make it right. ✅