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What Should I Do If I Can’t Access My Account?
What Should I Do If I Can’t Access My Account?

Trouble logging in? Follow these steps to fix Monorail login issues, including password resets, app updates, and connection fixes.

Meghann Perkins avatar
Written by Meghann Perkins
Updated over 2 weeks ago

If you're unable to log in to your Monorail account, we’re sorry for the trouble! Follow these steps to resolve the issue as quickly as possible.


1️⃣ Check for Specific Error Messages

If you receive a specific error message (e.g., "Incorrect email or password" or "Outdated App Version"), try resolving the issue by:
Resetting your password (if login credentials are incorrect)
Updating the Monorail app (if using an outdated version)


2️⃣ General Troubleshooting Steps

For generic errors (e.g., "Oops! Something went wrong..."), try these steps:

🔹 Verify your login credentials – Ensure they are correct or reset your password.
🔹 Restart the Monorail app – Fully close and reopen the app.
🔹 Restart your device – A simple restart can fix many issues.
🔹 Check your internet connection – Switch between WiFi and mobile data (4G/LTE). Some networks (schools, offices) may block access.
🔹 Update to the latest Monorail app version – Keeping your app updated helps prevent login issues.
🔹 Uninstall and reinstall the Monorail app – This can clear potential bugs.
🔹 Try logging in on a different device – This helps determine if the issue is device-specific.
🔹 Try the Monorail Web App – If login fails on both the mobile app and web app, the issue may be account-related.


3️⃣ Additional Steps (If Needed)

  • Disable Face ID or Touch ID – Rarely, biometric logins can cause issues.

  • Clear device storage – If your phone is low on memory, free up space and reinstall the app.

  • Submit a diagnostic report – If the issue persists, you can send an automated diagnostic report to Monorail Support for further investigation.


Need Help?

If you've tried all troubleshooting steps and still can't access your account, please contact Monorail Support for assistance.

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