Step 1: Sell or Liquidate Investments
Sell individual stocks in the app — funds are available the next day.
For non-retirement portfolios, request a liquidation via your account (green link under withdraw). Funds must be withdrawn manually.
For IRAs, roll over to another provider and contact a live agent to withdraw funds. Note: Early withdrawals under 59½ may incur IRS penalties.
Cancel your $3 subscription via Menu → Subscriptions → Cancel Subscription.
Step 2: Request Closure
Once your account balance is $0.00, open the Customer Support chat or email support@monorail.com.
Ask a live agent to close your account.
Step 3: Processing
Account closure can take up to 3 business days, depending on pending verifications or liquidations.
Make sure all funds are withdrawn and your account is cleared to speed up the process.
Related Topics
Account Withdrawals and Transfers
Security Verification for Pending Transactions
Need Help?
If you run into any issues or have questions about the process, reach out to Monorail Support through the in-app messenger.