FAQs

Casper Rasmussen avatar Sally Eldin-Dalziel avatar Eva Utakyte avatar
21 articles in this collection
Written by Casper Rasmussen, Sally Eldin-Dalziel, and Eva Utakyte

Supported charge points

List of supported charge points
Casper Rasmussen avatar
Written by Casper Rasmussen
Updated over a week ago

My Wallbox charger disconnected

I am not able to connect my Wallbox charger and pair it back to Monta after it got disconnected.
Eva Utakyte avatar
Written by Eva Utakyte
Updated this week

The charging cable is stuck

What to do when you can't release the cable from your charger or car
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

How can I add my charge key(s) to Monta?

Pair your charge key (RFID tag) to Monta
Eva Utakyte avatar
Written by Eva Utakyte
Updated over a week ago

I can't verify my charger

Trouble connecting or integrating your charger to Monta?
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

My charger displays as busy but it's not charging

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

I'm unable to start a charge with the Easee app

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

What is "Private" Visibility when setting my charger up?

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

What's the difference between Private and Public Charging Points?

How you enable different access settings of your charge point
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

How do I unpair my Easee charger from Monta

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

My Charge Amps not registering kWhs on Monta

How to re-do integration with Monta and start following your charging history and tax refusion.
Eva Utakyte avatar
Written by Eva Utakyte
Updated over a week ago

Why can't I see my Insights?

How insights work on on the Monta app
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

Can I connect my Tesla charger?

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

Who are Monta?

A quick helpful overview of who we are and what we can offer you
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

How much should I sell my charging point for / kWh

Advice for pricing on Monta
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

El-Refusion

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

Hardware manufacturer - Request integration

How I get Monta to support my hardware
Casper Rasmussen avatar
Written by Casper Rasmussen
Updated over a week ago

Custom charge point integration

How is required for Monta to make an custom integration
Casper Rasmussen avatar
Written by Casper Rasmussen
Updated over a week ago

Features and Suggestions

I'd like to make a suggestion for a new feature or an improvement
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

I would like to delete my account

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

How do I integrate my ABB charger

ABB opsætning guide til MONTA
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago