FAQs

Casper Rasmussen avatar Sally Eldin-Dalziel avatar Yana Yankova avatar +2
22 articles in this collection
Written by Casper Rasmussen, Sally Eldin-Dalziel, Yana Yankova and 2 others
FAQ

Who's Monta?

A quick helpful overview of who we are and what we can offer you
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

Supported charge points

List of supported charge points
Adomas Laurinonis avatar
Written by Adomas Laurinonis
Updated over a week ago

Why does SmartCharge start charging immediately?

Why does my car show it's charging before the SmartCharge time window?
Yana Yankova avatar
Written by Yana Yankova
Updated over a week ago

Why did the price of a public charge point change?

Why is it more expensive to charge on the same public charge point?
Yana Yankova avatar
Written by Yana Yankova
Updated over a week ago

What's the difference between Private and Public charge points?

How you enable different access settings of your charge point?
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

What is Load Balancing?

How do the different types of Load Balancing work and how can they help me to manage my charge point site?
Yana Yankova avatar
Written by Yana Yankova
Updated over a week ago

Supported Load Balancing

Which charge point brands and meters are supported for Monta's Load Balancing system?
Yana Yankova avatar
Written by Yana Yankova
Updated over a week ago

What price should I set for my public charge point?

Advice for pricing on Monta
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

Hardware manufacturer - Request integration

How I get Monta to support my hardware
Casper Rasmussen avatar
Written by Casper Rasmussen
Updated over a week ago

Best practices for charge point installers

How to prepare and troubleshoot integration, how to reach out to Monta, and how to manage a charge point in the Partner Portal
Yana Yankova avatar
Written by Yana Yankova
Updated over a week ago

Can I connect my Tesla charge point?

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

Features and Suggestions

I'd like to make a suggestion for a new feature or an improvement
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

I would like to delete my account

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago