Troubleshooting

Having trouble charging or with the app? Maybe some of these guides may help

Sally Eldin-Dalziel avatar Eva Utakyte avatar Yana Yankova avatar +1
13 articles in this collection
Written by Sally Eldin-Dalziel, Eva Utakyte, Yana Yankova and 1 other

Keba charger not registering kWhs on Monta

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

Why can I not stop a charge on a public charge point?

Why does Monta app still say I am "Charging" on a public charger I have already left?
Yana Yankova avatar
Written by Yana Yankova
Updated over a week ago

Can't charge on my ABB Terra charger

Why is my charger not charging or not registering kWh in the Monta app?
Yana Yankova avatar
Written by Yana Yankova
Updated over a week ago

Why is my car not charging?

Why is my car not getting any kWhs?
Yana Yankova avatar
Written by Yana Yankova
Updated over a week ago

My cable won't release

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

My Wallbox charger disconnected

I am not able to connect my Wallbox charger and pair it back to Monta after it got disconnected.
Eva Utakyte avatar
Written by Eva Utakyte
Updated over a week ago

Charge Amps charger not registering kWhs on Monta

How to re-do integration with Monta and start following your charging history and tax refusion.
Eva Utakyte avatar
Written by Eva Utakyte
Updated over a week ago

I can't verify my charger

Trouble connecting or integrating your charger to Monta?
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

The charging cable is stuck

What to do when you can't release the cable from your charger or car
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

My charger displays as busy but it's not charging

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

I'm unable to start a charge with the Easee app

Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

Why can't I see my Insights?

How insights work on on the Monta app
Sally Eldin-Dalziel avatar
Written by Sally Eldin-Dalziel
Updated over a week ago

Why a public charger shows as Available in Monta but I can see it's Busy in reality?

Triin Kristian avatar
Written by Triin Kristian
Updated over a week ago