Are you still waiting for your crypto deposit to appear in your Moon Roll account?
We understand how frustrating it can be when your deposit doesn't show up immediately. Rest assured, we are here to assist you in identifying the possible reasons for the delay and finding a solution. You can also check the status of your deposit by navigating to Profile > Deposits.
Here are some common reasons for delayed crypto deposits:
Delayed Processing:
Crypto deposits can experience delays due to network congestion. The blockchain network may be overwhelmed, resulting in longer processing times. The duration of the delay depends on the network's congestion level and the specific blockchain/crypto you are using.
Transaction Fees:
Delayed deposits can occur if the transaction fee paid is too low. Some cryptocurrencies require a fee to process transactions. If the fee paid is insufficient, it may take longer for the transaction to be confirmed and processed by the network.
Incorrect Wallet Address:
It's possible that you may have accidentally sent your crypto to the wrong wallet address or omitted the required tag/identifier. In such cases, the transaction may have been sent to an incorrect address or might not be recognized by the recipient's wallet. Double-check the address and tag to ensure their accuracy before making future crypto transactions.
What to do if your deposit is delayed:
If your deposit has not been credited within a reasonable timeframe, please don't hesitate to contact our customer support. Our team will investigate the issue and provide you with an update on the status of your deposit.