We totally understand, sometimes you change your mind.
We’ll always do our very best to stop the shipment, but please note that orders are usually processed and shipped almost instantly. If your package has already left our warehouse, we unfortunately can’t cancel it anymore.
But no worries: you can still return it once it arrives.
Pre-orders
Changed your mind while waiting? No problem!
We’ll gladly refund your full purchase, including any shipping costs.
Unexpected shipping delays
If your order is delayed and has not yet been shipped, you’re welcome to cancel. We’ll refund your full payment and any shipping charges.
Want to cancel?
Just email us at hello@moonbird.life with your order number, and we’ll check the status right away.