You can return your order within 30 days after receiving it — no worries if it didn’t work out.
To start a return, simply email us at hello@moonbird.life. Be sure to include:
Your order number
Which product you’d like to return
A short note (optional) explaining why you’re returning it
To be eligible for a refund, your item needs to be undamaged, in its original packaging, and include all accessories (like the protective pouch and charger).
Once your return arrives and is processed, we’ll issue the refund to your original payment method. You’ll get an email confirmation, and the money should be back in your account within a few days, depending on your bank.
Please note: we can only accept returns for products bought directly from our website. If you purchased your moonbird or moonbuddy through a reseller, their return policy applies.