If your moonbird arrives damaged, defective, or incorrect, we're here to help. Please reach out to us at hello@moonbird.life and include a detailed description of the issue along with photos and/or a video. This helps us understand the problem and resolve it as quickly as possible.

Get in touch with our support team before sending anything back. We'll confirm whether the device is defective and guide you through the next steps.

If the device is confirmed defective, we'll send you a prepaid return label. Pack your moonbird securely in its original packaging and include all accessories, such as the charging cable and storage pouch.

Once we receive and process your return, we'll ship a replacement moonbird to your address.

Any questions? Reach us via chat on the website or at hello@moonbird.life.