No worries! This means that your order has been shipped (just the opposite of what the tracking information says, we know). This is the #1 question for our support team, so you're not the only one who is confused. We apologize for the lack of clarity!

Because of the shipping method we use for many of our orders, the tracking information will often say, "Pre-shipment" or "Preparing for shipment" even when an order has already been shipped. 

Rather than not actually being shipped, this tracking message means your order has not been processed by the postal service in your country yet. Your order likely has already arrived in your country and is simply waiting for processing by the postal service.

Until the postal service in your country processes your order, your tracking information may display this message.

On the tracking page, try clicking the "Translate" button to see your order's tracking information in English.

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