Sometimes a parcel can take longer than usual to go through customs processing facilities in your country, which is often why a tracking update hasn't appeared in a while. This is due to postal delays caused by a variety of factors.

Long gaps between tracking updates are often NOT a cause for concern and do NOT mean your order is lost. Unfortunately, sometimes delays happen, so we really appreciate your patience. Thank you!

We ask to allow for 1-4 weeks for shipping. If you don’t receive your order after 4 weeks of its shipping date, please contact us using the chat widget on this page. We'd love to help!

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