No worries! We'll do all we can to ensure your receive your order in a timely manner.

The most likely scenario is that the postal service marked the item as delivered even though it hasn't been delivered yet. This is a common mistake and usually not a cause for concern. In most cases, the postal service will make the actual delivery of your order in a few days. Accordingly, please wait to see if this happens. We appreciate your patience!

In the meantime, we recommend checking with any neighbors and housemates to see if someone else accidentally received your order. If you live in a housing complex, orders can be delivered to the reception/front desk/leasing office or any communal mailboxes. Accordingly, please check there just to be safe.

If the previous steps have been taken to no avail, the next step is to call your nearest post office to see if they know what happened to your order.

If you are still unable to locate your order, please contact us using the chat widget on this page. We'd love to help!

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