Shipping & Tracking Information

Tracking information, shipping times, shipping costs, questions about shipping.

10 articles in this collection
Written by Support

My tracking information says, "Pre-Shipment" or "Preparing for shipment." What's going on?

Have a question about your order's tracking information?

Written by Support
Updated this week

My package was marked as delivered, but I didn’t receive it. What should I do?

Learn how to track down a missing order.

Written by Support
Updated this week

I haven’t received a tracking update in a while. Is something wrong?

Here's what you should know if you haven't seen a new tracking update for your order recently.

Written by Support
Updated this week

How do I track my order?

Here's how to track your order from us.

Written by Support
Updated this week

I was supposed to receive free shipping for my entire order. Why was I still charged for shipping?

Get information on how to qualify for free shipping.

Written by Support
Updated this week

My package came but I didn’t receive all of my items. What’s the deal?

Missing one or multiple items from your order? Here's what you should know.

Written by Support
Updated this week

The Order Tracking page isn’t working. Help!

Does the tracking page say, "No record found" or "Record does not exist"? Read this article.

Written by Support
Updated this week

How long does shipping take?

Want to know when your order will arrive?

Written by Support
Updated this week

Why aren't shipping times faster?

Learn more about our shipping times.

Written by Support
Updated this week

How do your shipping costs work, and why aren’t they cheaper? Can I get free shipping?

Learn about our pricing for shipping.

Written by Support
Updated this week