Shipping & Tracking Information

Tracking information, shipping times, shipping costs, questions about shipping.

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10 articles in this collection
Written by Support

My tracking information says, "Pre-Shipment" or "Preparing for shipment." What's going on?

Have a question about your order's tracking information?
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Written by Support
Updated over a week ago

My package was marked as delivered, but I didn’t receive it. What should I do?

Learn how to track down a missing order.
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Written by Support
Updated over a week ago

I haven’t received a tracking update in a while. Is something wrong?

Here's what you should know if you haven't seen a new tracking update for your order recently.
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Written by Support
Updated over a week ago

How do I track my order?

Here's how to track your order from us.
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Written by Support
Updated over a week ago

I was supposed to receive free shipping for my entire order. Why was I still charged for shipping?

Get information on how to qualify for free shipping.
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Written by Support
Updated over a week ago

My package came but I didn’t receive all of my items. What’s the deal?

Missing one or multiple items from your order? Here's what you should know.
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Written by Support
Updated over a week ago

The Order Tracking page isn’t working. Help!

Does the tracking page say, "No record found" or "Record does not exist"? Read this article.
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Written by Support
Updated over a week ago

How long does shipping take?

Want to know when your order will arrive?
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Written by Support
Updated over a week ago

Why aren't shipping times faster?

Learn more about our shipping times.
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Written by Support
Updated over a week ago

How do your shipping costs work, and why aren’t they cheaper? Can I get free shipping?

Learn about our pricing for shipping.
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Written by Support
Updated over a week ago