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Shipping & Tracking Information
Shipping & Tracking Information
Tracking information, shipping times, shipping costs, questions about shipping.
10 articles in this collection
Written by
Support
My tracking information says, "Pre-Shipment" or "Preparing for shipment." What's going on?
Have a question about your order's tracking information?
Written by
Support
Updated over a week ago
My package was marked as delivered, but I didn’t receive it. What should I do?
Learn how to track down a missing order.
Written by
Support
Updated over a week ago
I haven’t received a tracking update in a while. Is something wrong?
Here's what you should know if you haven't seen a new tracking update for your order recently.
Written by
Support
Updated over a week ago
How do I track my order?
Here's how to track your order from us.
Written by
Support
Updated over a week ago
I was supposed to receive free shipping for my entire order. Why was I still charged for shipping?
Get information on how to qualify for free shipping.
Written by
Support
Updated over a week ago
My package came but I didn’t receive all of my items. What’s the deal?
Missing one or multiple items from your order? Here's what you should know.
Written by
Support
Updated over a week ago
The Order Tracking page isn’t working. Help!
Does the tracking page say, "No record found" or "Record does not exist"? Read this article.
Written by
Support
Updated over a week ago
How long does shipping take?
Want to know when your order will arrive?
Written by
Support
Updated over a week ago
Why aren't shipping times faster?
Learn more about our shipping times.
Written by
Support
Updated over a week ago
How do your shipping costs work, and why aren’t they cheaper? Can I get free shipping?
Learn about our pricing for shipping.
Written by
Support
Updated over a week ago