Possible Causes:
Traffic Browser: Too much traffic on the browser or device can slow things down. The users will see the message "Something went wrong on our side. Please contact our support".
Unstable Internet: A poor or unstable internet connection can disrupt the page loading process "Something went wrong on our side. Please contact our support".
Connection to Create Session Database (DB) Issues: If your user fails to connect to the database or create a session, it can cause errors. The users will potentially be stuck on the WeMind For Everyone page.
Slow Server Response: Sometimes, our servers may be responding to slower than usual due to automated jobs. As a result, our users will probably see the message "Something went wrong on our side. Please contact our support" or stuck on the WeMind for Everyone page.
Our servers are running the automated jobs after midnight Netherlands time. It's about 5 - 7 PST / Mountain Time
What to Do:
Wait for a Few Minutes (5-10 minutes): This often resolves temporary issues caused by high traffic or server delays.
Try Again: After waiting, refresh the page or try accessing it again.
If the issue persists, please check your internet connection or try accessing from a different device or browser. If the problem continues, contact support for further assistance.