Once you've completed the GNet registration or if you are switching over from another software you are just one step away from integrating the two softwares. To add your GNet Id to Moovs just watch the short video below or you can follow the steps.
Go to the Contacts Page and then click Affiliates
Then click the "..." button and then click Manage Gnet Id
Input your GNet Id from your Gridd Net profile and click Save
Congratulations! You are now set-up to receive rides from Gridd Net.
Note: You will need to establish a partnership with the Affiliate in GNET before they can send you rides.
Troubleshooting GNET Trips Not Appearing in Moovs
If GNET trips are not appearing in Moovs, it is often due to configuration or integration issues. Below is a guide to help you identify and resolve the problem.
Verify the Trip Was Sent to the Correct GNET ID
Contact the sending affiliate to confirm that the trip was addressed to your correct GNET ID.
Check in GNET to ensure the trip shows as sent to your account.
Confirm GNET Account Configuration
If the trip shows as sent in GNET but does not appear in Moovs, ask GNET to verify that your account is configured to deliver trips to Moovs.
Request GNET to resend the trip if necessary.
Automatic Import Process
Once GNET delivers the trip to your GNET ID, it will automatically import into Moovs. No manual synchronization is required.
FAQs About Trip Delivery and Configuration
Do I Need to Add My Moovs Email Address in GNET? No, you do not need to add your Moovs email address (e.g., @[URL]) as a "Reservation email" in GNET. GNET trips are delivered through the integration linked to your GNET ID, not via email. The Moovs email address is used for a different feature that processes trip sheets from PDF attachments sent by certain systems, such as Limo Anywhere. This is unrelated to GNET trip delivery. What Should I Do If the Trip Still Doesn’t Appear? If the above steps do not resolve the issue, contact GNET support to ensure your account settings are correct and that the trip was successfully delivered to your GNET ID. Once confirmed, the trip should import into Moovs automatically.