Standard Moovs Payments payouts use a daily rolling schedule with a two-business-day delay. Weekends and bank holidays do not count as business days.
Typical payout timing
A payment received on Monday is generally scheduled for payout on Wednesday.
A payment received on Thursday is generally scheduled for payout on Monday.
A payment received on Friday is generally scheduled for payout on Tuesday.
The first payout for a new payment account, an account review or restriction, or account-specific processing conditions can take longer.
View the current payout status
Open Finances in the Moovs Operator App.
Select Payouts.
Review the payout date, amount, and status.
In Transit: The payout has been created and is moving to your bank.
Paid: The payout was sent successfully. Your bank may still need time to post it to the account.
If the payout has not reached your bank
If the payout changed to Paid fewer than five business days ago, allow the bank additional processing time. Weekends and bank holidays can extend the delay.
If it has been more than five business days:
Confirm that the connected bank account is correct under Settings > General > Payments.
Contact your bank with the payout date, exact amount, and payor name shown for the transfer.
If the bank cannot locate it, select the ? in the Operator portal and start a chat with the Support team. Include your company name, payout date, and amount.
If no payout was created
If funds remain awaiting payout and the account shows Restricted, Restricted Soon, or Pending, see Why are my payouts paused?
If no restriction or review status is shown, select the ? in the Operator portal and start a chat with the Support team.