Aligning with banking schedules, payout availability is calculated using business days. Weekends and Holidays will not be included in payout availability calculation. For example, payments received on Thursday will be available Tuesday.
Funds should generally post to your bank account three business days after payment is received. Depending on your bank, it may take longer before your bank makes the funds available.
Public holidays that may affect the timing of the payout include, but are not limited to:
New Years Day
Martin Luther King Jr. Day
Columbus Day/Indigenous Peoples Day
If your expected payout was sent less than 5 business days ago, your payout funds have left Moovs Payments/Stripe and the payout is being processed by your bank.
Banks can add extra days, including weekends and holidays. Once the bank has finished processing your payout, they will deposit the funds into your account automatically.
While the payout funds have left Moovs Payments/Stripe, your bank may not yet have an update.
If your expected payout has not landed in your bank account after 5 business days, contact your bank for an update. You will need to provide the following information: bank account details, date expected, exact amount, and payor (Stripe).