A transaction that is not authorized by a customer is referred to as fraudulent. A fraudulent transaction can result in a chargeback, which can cause you to lose money. Moovs built-in fraud analysis uses machine learning algorithms to help bring suspicious orders to your attention. You can investigate a suspicious order in several ways.
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Call the phone number on the order
Calling the customer is always a good idea. You can also use a service such as 411.com to make sure the phone number is located in the same area code as the billing address. Fraudulent customers often use invalid phone numbers. If someone answers the phone, then ask them some simple questions about their order and see how they respond. Do they know the addresses, phone number, email, and name they used? Are they struggling to give you simple pieces of information?
Search for the email address
Searching for the email address on Google or another search engine can show if the email address was used in documented fraud attempts. You might also be able to find social media posts or other information that ties the customer to the email address.
Review high value orders
If you receive an order which is substantially higher than normal, then you should verify the customer's identity.