Moovs can send automated trip communication by email and SMS. These messages help booking contacts and passengers confirm trip details, receive reminders, track the driver, and contact the driver while the trip is active.
Automated SMS messages are sent from your Moovs chat number.
Where to manage these settings
Go to Settings → General → Communication.
Customer SMS settings are managed in the Chat → Contacts section after Chat is enabled for your account.
Reservation confirmation emails
After a reservation is created, Moovs sends the Booking Contact a reservation confirmation email.
Upcoming trip reminder texts
Operators can choose who receives upcoming trip reminder texts:
Passenger
Booking Contact
Both Passenger and Booking Contact
Neither
When enabled, recipients receive reminder texts 24 hours and 1 hour before the scheduled pick-up time.
Trip status update texts
Trip status update texts can be triggered when a Driver or Member updates the trip status.
Operators can choose who receives these updates by default:
Passenger
Booking Contact
Both Passenger and Booking Contact
Neither
These defaults can also be adjusted in trip-specific settings when needed.
Common trip status messages include:
Driver on the way — sent when the driver is heading to the pick-up location.
Driver on location — sent when the driver has arrived at the pick-up location.
Passenger on board — optional notification sent to the booking contact when the passenger is onboard.
Trip completed — sent when the trip is marked done. If review collection is enabled, this message may include a review link.
Customer trip tracking page
Trip status texts include a link to the customer trip page.
From this page, the customer can:
View current trip and driver status.
Expand Driver Tracking and view the map.
Call or text the driver from the Driver Contact card.
Review passenger, trip, stop, and vehicle details.
Important notes
SMS messages are sent from your Moovs chat number.
If the passenger and booking contact have the same phone number, Moovs avoids sending duplicate reminder/status messages where applicable.
Driver tracking depends on dispatch status and location availability.