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Moovs Software

All you need to understand how the Moovs Software works

How do I refer other operators to Moovs?Referral link, refer an operator, refer a friend, operator referral
How do I create a reservation?
How Do I Setup Gratuity?
Moovs Vehicle Setup and Pricing Terminology
Forgot Password
I'd Like to Request a Feature.Have an idea to improve Moovs? Here's how to submit that feedback to us.
What emails are my customers receiving?
In Moovs, what is the Dashboard?
What do my customers see when using Moovs to make a reservation and beyond?
Fraud PreventionNext steps on elevated payments and fraudulent payments
Moovs Vehicle WidgetCustomizing the Moovs Vehicle widget, horizontal and vertical layouts and custom colors
About Google Calendar Integration
What Drives the Quote Journey?
Where should I put notes for the Driver?
Creating a Reservation
What are Dispatch Alerts?
Making and Editing Hourly ReservationsHourly Reservations, update reservation times, change the hours on an hourly trip
Setting up GNet with MoovsThis will show you how to add your GNET Id to Moovs so that you can receive farm-ins from Operators who use Gridd Net
About Customer Reviews AppSend review links to increase your 5-star ratings on your preferred review platform and receive feedback from your customers.
How to process and view invoice payments?
Reset Password
What is the Booking Tool Reservation Cutoff Period?
Reservation Differences Booking Contact vs PassengerLet's review the differences between a Booking Contact and a Passenger and how to manage those fields through a reservation.
Processing Driver Payroll in MoovsUpdating Driver Payouts, Processing Payables, Driver Earnings, Driver reports
What communication do my customers experience in a quote being submitted?
Canceling/Reopening a Reservation
What communication do my customers experience during a trip?
Adding a Driver to Moovs
Adding Additional Members to your Moovs Account
How do I create an invoice?Creating and sending an invoice
Hiding Vehicles on the Booking Tool
Customizing the Dispatch List View Page
Updating a Booking Contact’s Information
About Driver Platform AppDriver tracking, ETAs, ride reports, driver availability, accept/deny jobs
Assigning a Driver to a Reservation
Base Rate Automation Overview
Quote AutomationEnroll your quotes to increase your conversion
Deadhead, Deadhead Rate Per Mile, and Total Deadhead Duration Overview
How do I Take a Deposit Payment?
How to use the Company Contact feature
How do I charge for Meet & Greet Services
Can I Pause My Subscription? Exploring Flexibility and AlternativesIn this article, we address pausing Moovs. While we don't offer subscription pausing, we provide alternative options for flexibility.
How do I fix a White Screen on the Driver App?
Updating your iPhone Settings for enhanced Moovs Driver notifications
How can I convert an Hourly Trip to a One-Way trip, or vice versa?Here are the instructions on how to change an Hourly Trip to a One-Way trip, or vice versa in the Moovs platform.
How Do I Setup Base Rate Automation for my VehicleIf you would like to have your pricing calculated automatically, please follow these steps
International Call/Text Rates for Moovs
How Can My Customers Add a Payment Method
How Can I Download My Contact ListMoovs made it exceptionally easy to export your Contacts by downloading your Contacts Report via .CSV format.
Linked PassengersAllows customers to link frequent passengers to their account so they don’t have to enter their information every time they book a new trip.
Access Moovs on your Home Screen in 4 Easy Steps
Priceless reservations (reservation requests)Allow your customers to create reservation requests for vehicles without a pre-existing price
How to Merge Duplicate Contacts
Understanding Reservation Codes: Your Key to Smooth Operations
Porting in my number into MoovsHow to port my existing number into moovs.
Moovs Referral Program Help GuideIn this document, you'll find answers to common questions and details on how to make the most of the Moovs Referral Program.
Understanding Pricing in the Moovs AppHow do we calculate your trip price?
Understanding Moovs Communication
Enabling Cancellation on the Customer Portal
QR Code GeneratorDirect users exactly where you want.
Settings

Setting up and Troubleshooting Custom Email Domain in GoDaddy
How do I Embed the Moovs Booking Tool on my Website?
Setting up my Custom Domain
Zone Pricing Deep DiveHow to create Zones and optimize your pricing options
Sending Confirmation Emails
Requesting Payment from a Customer
Removing/Swapping the Logo Image
Removing/Swapping the Booking Tool Image
Updating a Customer’s Credit Card Information
Dynamic PricingSetting up dynamic pricing rules.
Adding/Updating Banking for Payouts
Terms & Conditions
Preferences Settings
Company Settings
Cancellation Policy
Booking Tool Settings
Communications Settings
Payments Settings
Driver Notification: Remind driver to accept or deny pending jobsThis article explains in more detail how this notification works
Driver Notification: Send trip reminder texts to driverThis article explains in more detail how this driver notification works
Driver Notification: Remind driver to update trip statusesThis article explains in more detail how this notification works
Driver Notifications: Send driver a text if flight time is updatedThis article explains in more detail how this notification works
Add the Customer Portal Widget to Your WebsiteAdding the widget for your customers ensures they can easily and quickly book trips directly from your website
How to Add the Customer Portal Widget to Your Webflow WebsiteHere's a step-by-step guide for adding the customer portal widget to your Webflow website:
How to Add the Customer Portal Widget to Your WordPress WebsiteHere's a step-by-step guide for adding the customer portal widget to your WordPress website:
How to Add the Customer Portal Widget to Your Squarespace WebsiteHere's a step-by-step guide for adding the customer portal widget to your Squarespace website
How to Add the Customer Portal Widget to Your Wix WebsiteHere's a step-by-step guide for adding the customer portal widget to your Wix website
How to Add the Customer Portal Widget to Your Shopify WebsiteHere's a step-by-step guide for adding the Customer Portal widget to your Shopify website
How to Add Child Seats to Your Vehicles
Member PermissionsAllows members with an "Owner" role to customize which pages other members can access, enhancing security and operational control
How to add the Customer Portal iframe to your Moovs Website
Operator notification: Driver declines a trip assignment
Skip vehicle selection on Customer PortalRemove unnecessary steps from the booking / quote workflow
How Can I Add a Car Seat After The Reservation is Made?
Why Do I Get The “Error sending notification to driver”?
Can I use a QR Code to Redirect Customers to my Customer Portal?
Driver notification: Updates in a tripThis article explains in more detail how this driver notification works
Trip reminders and trip status update notificationsThis article describes the 2 types of notifications that you can configure for contacts
Google Calendar InvitesAutomatically include Passengers and Booking Contacts in trip invites
Why Do Moovs Emails Go to Spam? A Simple Guide
Why Can Some Moovs Text Messages Be Filtered? A Simple Explanation
Moovs QR Code GeneratorCreate custom QR codes to share any URL with your customers whether it’s for your customer portal, a promo page, or a reservation link.
Notification Center (Beta)Customize your SMS notifications to be aligned with your brand identity