Moovs Software
All you need to understand how the Moovs Software works
By Amir and 2 others3 authors165 articles
- Assigned Member: Track Who Owns Each Quote and Reservation
- Trip Labels: Name the Trips in Multi-Trip Reservations
- Assign Vehicles to Garage Locations for More Accurate BRA Pricing
- How do I create a reservation?
- How to Set Up and Offer Gratuity Options for Your CustomersEmpower customers to show appreciation! Configure your gratuity, including pre-set percentages, custom amounts, and cash options.
- Moovs Vehicle Setup and Pricing Terminology
- How to Provide Effective Product FeedbackHave an idea to improve Moovs? Here's how to submit that feedback to us.
- What emails are my customers receiving?
- In Moovs, what is the Dashboard?
- What do my customers see when using Moovs to make a reservation and beyond?
- Fraud PreventionNext steps on elevated payments and fraudulent payments
- Moovs Vehicle WidgetCustomizing the Moovs Vehicle widget, horizontal and vertical layouts and custom colors
- About Google Calendar Integration
- What Drives the Quote Journey?
- Where should I put notes for the Driver?
- Creating a Reservation
- What are Dispatch Alerts?
- Making and Editing Hourly ReservationsHourly Reservations, update reservation times, change the hours on an hourly trip
- Setting up GNet with MoovsThis will show you how to add your GNET Id to Moovs so that you can receive farm-ins from Operators who use Gridd Net
- About Customer Reviews AppSend review links to increase your 5-star ratings on your preferred review platform and receive feedback from your customers.
- How to process and view invoice payments?
- Reset Password
- What is the Booking Tool Reservation Cutoff Period?
- Reservation Differences Booking Contact vs PassengerLet's review the differences between a Booking Contact and a Passenger and how to manage those fields through a reservation.
- Processing Driver Payroll in MoovsUpdating Driver Payouts, Processing Payables, Driver Earnings, Driver reports
- What communication do my customers experience in a quote being submitted?
- Canceling/Reopening a Reservation
- What communication do my customers experience during a trip?Learn what trip communication customers receive in Moovs, including confirmation emails, reminder texts, status updates, and driver tracking.
- Adding a Driver to Moovs
- Adding Additional Members to your Moovs Account
- How do I create an invoice?Creating and sending an invoice
- Vehicle Customer Portal SettingsControl how each vehicle appears and behaves in the Customer Portal — visibility, pricing display, reservation requests, and conflict blocking.
- Customizing the Dispatch List View Page
- Updating a Booking Contact’s Information
- About Driver Platform AppDriver tracking, ETAs, ride reports, driver availability, accept/deny jobs
- Assigning a Driver to a Reservation
- Base Rate Automation Overview
- Quote AutomationEnroll your quotes to increase your conversion
- Deadhead, Deadhead Rate Per Mile, and Total Deadhead Duration Overview What is Deadhead?
- How do I Take a Deposit Payment?
- How to use the Company Contact feature
- How do I charge for Meet & Greet Services
- Can I Pause My Subscription? Exploring Flexibility and AlternativesIn this article, we address pausing Moovs. While we don't offer subscription pausing, we provide alternative options for flexibility.
- How do I fix a White Screen on the Driver App?
- Updating your iPhone Settings for enhanced Moovs Driver notifications
- How can I convert an Hourly Trip to a One-Way trip, or vice versa?Here are the instructions on how to change an Hourly Trip to a One-Way trip, or vice versa in the Moovs platform.
- How Do I Setup Base Rate Automation for my VehicleIf you would like to have your pricing calculated automatically, please follow these steps
- International Call/Text Rates for Moovs
- How Can My Customers Add a Payment Method
- How Can I Download My Contact ListMoovs made it exceptionally easy to export your Contacts by downloading your Contacts Report via .CSV format.
- Linked PassengersAllows customers to link frequent passengers to their account so they don’t have to enter their information every time they book a new trip.
- Access Moovs on your Home Screen in 4 Easy Steps
- Priceless reservations (reservation requests)Allow your customers to create reservation requests for vehicles without a pre-existing price
- How to Merge Duplicate Contacts
- Understanding Reservation Codes: Your Key to Smooth Operations
- Porting in my number into MoovsHow to port my existing number into moovs.
- Moovs Referral Program Help GuideIn this document, you'll find answers to common questions and details on how to make the most of the Moovs Referral Program.
- Understanding Pricing in the Moovs AppHow do we calculate your trip price?
- Understanding Moovs Communication
- Enabling Cancellation on the Customer Portal
- QR Code GeneratorDirect users exactly where you want.
- How do I create a Promo Code?
- Modern Confirmation: No Thank You Page NeededYou may expect a 'thank you' page, but industry standards have changed. Moovs confirms actions more effectively with a modern approach
- Turbocharge Your Searches: Moovs Unveils Supercharged Global Search!Introducing our new global search: find information faster, more efficiently.
- How to Effectively Report an IssueOur guide shows how to submit clear, detailed issue reports – categorize, prioritize, and describe problems for faster resolution.
- Moovs Change Log: Exciting New Features and Bug Fixes to Enhance Your Business!
- Resolving Driver Availability Conflicts in Moovs: A Step-by-Step GuideThis method systematically clears and re-establishes a driver's availability.
- How can I resolve common login issues in the Moovs Driver app?
- What is Auto Dispatch?Auto Dispatch is an Enterprise Only feature that automatically finds and assigns available drivers to trips in real time. Instead of manually contacting drivers, Moovs pings nearby drivers and assigns…
- How to Configure Auto Dispatch SettingsSet up Auto Dispatch to match your fleet's coverage area and driver availability. These settings control how Moovs searches for drivers and how long it waits for responses.
- How to Trigger Auto Dispatch for a TripStart an Auto Dispatch to automatically find and assign an available driver to a trip. You can dispatch immediately or schedule it for a future time. Auto Dispatch is an…
- How can I view my payout schedule in the Moovs Operator app?
- How do I manage the transition from quotes to reservations in Moovs, including direct bookings, settings, and farming out trips?
- How can I manage driver operations in the Moovs app, including updating trip statuses and tracking assignments?
- How can I export a one-month processing statement in Moovs?
- How do I upgrade to a paid plan in the Moovs operator app, and what features are included?
- What are the monthly trip limits and policies for subscriptions in Moovs?
- How can drivers switch company accounts in the Moovs Driver app?
- How are credit card disputes handled, and how can I track their status?
- What evidence and steps are required to address chargeback disputes for Moovs bookings?
- New Feature: Dispatch Grid Color Rules🚀 Dispatchers can now color-code trips in the dispatch grid for faster visual identification of trip status, payment status, and more. Available on Pro and VIP plans.
- Vehicle Availability ViewThe Dispatch page features a Vehicle Availability timeline. You can see your entire fleet's schedule for any day in one view. Reassign vehicles by dragging and dropping them on the…
- Vehicle Unavailability BlockingOperators can now block vehicles from being booked during specific time periods — for maintenance, repairs, or any other reason. This feature is available for Standard, Pro, and Enterprise Plans
- Pre-trip and post-trip inspection buffersAdd operational time before and after trips for vehicle prep, inspections, availability, scheduling, and applicable pricing calculations.
- Pricing with Vehicle Categories: Targeted & General
- General Use of Vehicle Categories
- Setting up and Troubleshooting Custom Email Domain in GoDaddy
- Setting up my Custom Domain
- How to Add Moovs to Your WebsiteLearn the three ways to add Moovs to your website: the booking widget, an iFrame embed, or a direct Customer Portal link.
- Zone Pricing Deep DiveHow to create Zones and optimize your pricing options
- Sending Confirmation Emails
- Requesting Payment from a Customer
- Removing/Swapping the Logo Image
- Removing/Swapping the Booking Tool Image
- Updating a Customer’s Credit Card Information
- Trip RulesFormerly known as "Dynamic Pricing"
- Adding/Updating Banking for Payouts
- Terms & Conditions
- Preferences Settings
- Company Settings
- Cancellation Policy
- Customer Portal SettingsConfigure trip types, gratuity, reservation cutoff, customer signature, automated changes, location restrictions, and vehicle display in your Customer Portal.
- Communications Settings
- Payments Settings
- Driver Notification: Remind driver to accept or deny pending jobsThis article explains in more detail how this notification works
- Driver Notification: Send trip reminder texts to driverThis article explains in more detail how this driver notification works
- Driver Notification: Remind driver to update trip statusesThis article explains in more detail how this notification works
- Driver Notifications: Send driver a text if flight time is updatedThis article explains in more detail how this notification works
- Add the Customer Portal Widget to Your WebsiteAdding the widget for your customers ensures they can easily and quickly book trips directly from your website
- How to Add the Customer Portal Widget to Your Webflow WebsiteHere's a step-by-step guide for adding the customer portal widget to your Webflow website:
- How to Add the Customer Portal Widget to Your WordPress WebsiteHere's a step-by-step guide for adding the customer portal widget to your WordPress website:
- How to Add the Customer Portal Widget to Your Squarespace WebsiteHere's a step-by-step guide for adding the customer portal widget to your Squarespace website
- How to Add the Customer Portal Widget to Your Wix WebsiteHere's a step-by-step guide for adding the customer portal widget to your Wix website
- How to Add the Customer Portal Widget to Your Shopify WebsiteHere's a step-by-step guide for adding the Customer Portal widget to your Shopify website
- How to Add Child Seats to Your Vehicles
- Member PermissionsAllows members with an "Owner" role to customize which pages other members can access, enhancing security and operational control
- How to add the Customer Portal iframe to your Moovs Website
- Operator notification: Driver declines a trip assignment
- Skip vehicle selection on Customer PortalRemove unnecessary steps from the booking / quote workflow
- How Can I Add a Car Seat After The Reservation is Made?
- Why Do I Get The “Error sending notification to driver”?
- Can I use a QR Code to Redirect Customers to my Customer Portal?
- Driver notification: Updates in a tripThis article explains in more detail how this driver notification works
- Trip reminders and trip status update notificationsThis article describes the 2 types of notifications that you can configure for contacts
- Google Calendar InvitesAutomatically include Passengers and Booking Contacts in trip invites
- Why Do Moovs Emails Go to Spam? A Simple Guide
- Why Can Some Moovs Text Messages Be Filtered? A Simple Explanation
- Notification Center (Beta)Customize your SMS notifications to be aligned with your brand identity
- Farming-out BasicsMoovs Affiliates, External Affiliates and more.
- Farming-out to Moovs AffiliatesUnderstand how farming-out to existing affiliates who are on the Moovs Software works
- Farming-out to External AffiliatesSetting up Moovs to farm-out to Affiliates who are not on Moovs Software, linking external vehicles and external drivers
- Searching for Moovs Affiliates in a Service Area
- How do I create and use an External Affiliate?
- Moovs Farm-in Assistant Help DocumentThis document will guide you through the feature, limitations, and procedures of Moovs Farm-in Assistant.
- How to Check the Farmed Trips of an AffiliateThis guide will walk you through the steps to access and review farmed trips linked to a specific affiliate within the Moovs App.
- How to Pay/Charge Non-Moovs Affiliates for Farmed Trips
- Getting Started with a Moovs Website
- Adding Vehicles to your Moovs WebsiteSee how to publish vehicles from Moovs to your Moovs website
- Adding Your Logo to Your Moovs Website
- Adding the Booking Tool Form to your Moovs Website** You must be on a Pro Plan to have a Moovs Website **
- Linking the “Book Now” Buttons in your Moovs Website to your Booking Tool
- Can I preview the Website Templates?Website Templates Previews for all Moovs Websites
- How to Go Live with my Moovs Website
- Intro Moovs Payments FeaturesMoovs payments, saving cards, charging customers, payment links and more
- How do I process a refund?
- When will I receive a Moovs Payments payout?
- Moovs Payments' Risk Notifications
- When are my Moovs Payments transactions batched or settled?
- How do I set up Moovs Payments?
- Charging a Customer for Incidentals/Overages after they’ve Paid
- What is Moovs Payments?
- Authorizing Credit CardsVerify credit cards by placing a small hold on them.
- Processing a Payment
- Chargebacks and inquiriesLearn how to better understand how chargebacks and inquiries are resolved.
- How to Charge Customers Per Trip if a Reservation has Multiple Trips
- How to Pay/Charge Moovs Affiliates for Farmed Trips
- Why am I seeing “Restricted Soon” in my Moovs Payments?
- How to Upgrade your Moovs Subscription?
- What is the Setup Fee? Why do I need to pay for it?
- Why My Customers Can’t Pay Via Credit Card
- Understanding Transaction Processing in Moovs
- Important Updates for Free Plan Users
- Understanding Form 1099-K Reporting
- Why are there discrepancies in payment records and financial tracking in Moovs?
- How can I manage payment inquiries in Moovs, including verifying fraud flags or confirming payment status?