Moovs Software
All you need to understand how the Moovs Software works
By Amir and 2 others3 authors180 articles
- Assign Vehicles to Garage Locations for More Accurate BRA Pricing
- Duplicate a Reservation or TripLearn the difference between Duplicate Reservation and Duplicate Trip, their limits, and what to do with an accidental duplicate.
- Set Up and Manage Two-Factor Authentication (2FA)Learn how to set up SMS verification codes, require 2FA for team members, and reset a team member's 2FA.
- Set Up and Enforce Driver QualificationsMatch qualified drivers with the vehicles and vehicle categories they are cleared to operate.
- Trip Labels: Name the Trips in Multi-Trip Reservations
- Troubleshoot a Trip Showing the Wrong Date or TimeCheck trip locations, time zones, confirmation emails, Driver app displays, and Google Calendar when a trip time looks incorrect.
- Assigned Member: Track Who Owns Each Quote and Reservation
- How do I create a reservation?
- Moovs Vehicle Setup and Pricing Terminology
- How to Provide Effective Product FeedbackHave an idea to improve Moovs? Here's how to submit that feedback to us.
- What emails are my customers receiving?
- In Moovs, what is the Dashboard?
- What do my customers see when using Moovs to make a reservation and beyond?
- What Drives the Quote Journey?
- Where should I put notes for the Driver?
- Creating a Reservation
- What are Dispatch Alerts?
- Making and Editing Hourly ReservationsHourly Reservations, update reservation times, change the hours on an hourly trip
- About Customer Reviews AppSend review links to increase your 5-star ratings on your preferred review platform and receive feedback from your customers.
- Reset Password
- Reservation Differences Booking Contact vs PassengerLet's review the differences between a Booking Contact and a Passenger and how to manage those fields through a reservation.
- Processing Driver Payroll in MoovsUpdating Driver Payouts, Processing Payables, Driver Earnings, Driver reports
- What communication do my customers experience in a quote being submitted?
- Canceling/Reopening a Reservation
- What communication do my customers experience during a trip?Learn what trip communication customers receive in Moovs, including confirmation emails, reminder texts, status updates, and driver tracking.
- Adding a Driver to Moovs
- Adding Additional Members to your Moovs Account
- How do I create an invoice?Creating and sending an invoice
- Customizing the Dispatch List View Page
- Updating a Booking Contact’s Information
- Understand the Moovs Driver AppSee how drivers review assignments, update trip progress, share location, set availability, and complete ride closeout.
- Assigning a Driver to a Reservation
- Base Rate Automation Overview
- Quote AutomationEnroll your quotes to increase your conversion
- Deadhead, Deadhead Rate Per Mile, and Total Deadhead Duration Overview What is Deadhead?
- How to use the Company Contact feature
- How do I charge for Meet & Greet Services
- How do I fix a White Screen on the Driver App?
- Updating your iPhone Settings for enhanced Moovs Driver notifications
- How can I convert an Hourly Trip to a One-Way trip, or vice versa?Here are the instructions on how to change an Hourly Trip to a One-Way trip, or vice versa in the Moovs platform.
- How Do I Setup Base Rate Automation for my VehicleIf you would like to have your pricing calculated automatically, please follow these steps
- International Call/Text Rates for Moovs
- How Can I Download My Contact ListMoovs made it exceptionally easy to export your Contacts by downloading your Contacts Report via .CSV format.
- Linked PassengersAllows customers to link frequent passengers to their account so they don’t have to enter their information every time they book a new trip.
- Access Moovs on your Home Screen in 4 Easy Steps
- How to Merge Duplicate Contacts
- Understanding Reservation Codes: Your Key to Smooth Operations
- Moovs Referral Program Help GuideIn this document, you'll find answers to common questions and details on how to make the most of the Moovs Referral Program.
- Understanding Pricing in the Moovs AppHow do we calculate your trip price?
- Understanding Moovs Communication
- Create and Download QR Codes in MoovsCreate QR codes for your Customer Portal, website, or another URL and optionally add UTM campaign parameters.
- Modern Confirmation: No Thank You Page NeededYou may expect a 'thank you' page, but industry standards have changed. Moovs confirms actions more effectively with a modern approach
- Turbocharge Your Searches: Moovs Unveils Supercharged Global Search!Introducing our new global search: find information faster, more efficiently.
- How to Effectively Report an IssueOur guide shows how to submit clear, detailed issue reports – categorize, prioritize, and describe problems for faster resolution.
- View What’s New in MoovsOpen the in-app changelog to review recent Moovs features, improvements, and fixes.
- Resolving Driver Availability Conflicts in Moovs: A Step-by-Step GuideThis method systematically clears and re-establishes a driver's availability.
- Troubleshoot Signing In to the Moovs Driver AppResolve missing verification codes, invalid phone numbers, account access, and common Driver App sign-in problems.
- What is Auto Dispatch?Auto Dispatch is an Enterprise Only feature that automatically finds and assigns available drivers to trips in real time. Instead of manually contacting drivers, Moovs pings nearby drivers and assigns…
- How to Configure Auto Dispatch SettingsSet up Auto Dispatch to match your fleet's coverage area and driver availability. These settings control how Moovs searches for drivers and how long it waits for responses.
- How to Trigger Auto Dispatch for a TripStart an Auto Dispatch to automatically find and assign an available driver to a trip. You can dispatch immediately or schedule it for a future time. Auto Dispatch is an…
- Find a Driver’s Trips and Copy Their Trip LinkFilter the Dispatch Grid by driver and copy the trip-specific Driver Link from a reservation.
- How can drivers switch company accounts in the Moovs Driver app?
- Customize the Dispatch Grid with Color RulesColor-code supported Dispatch Grid values or entire rows. Available on Pro plans and above.
- Vehicle Availability ViewThe Dispatch page features a Vehicle Availability timeline. You can see your entire fleet's schedule for any day in one view. Reassign vehicles by dragging and dropping them on the…
- Block Vehicle Availability for Maintenance or DowntimeSchedule one-time or recurring vehicle downtime so unavailable vehicles cannot be selected during affected trips.
- Create Precise Pickup and Drop-off Points with LocationsCreate venue boundaries and exact pickup or drop-off Points so drivers and passengers navigate to the right entrance.
- Use the reservation manifestOpen a live manifest showing every active trip in a reservation.
- Configure driver availabilitySet recurring availability and one-time exceptions for drivers, and understand how Moovs detects conflicts.
- View email history for a reservationUse the reservation Activity Log to review sent emails, message content, recipients, and delivery activity.
- Install and Sign In to the Moovs Driver AppDownload the Moovs Driver App, sign in with your driver phone number, and enable the permissions needed for trips and live tracking.
- Share Live Driver Tracking with a PassengerCopy the Passenger link from a reservation so a passenger can view trip details, driver status, and live location.
- How Can I Add a Car Seat After The Reservation is Made?
- What are the rules for using Moovs Chat for automated or follow-up communication?
- General Use of Vehicle Categories
- Pre-trip and post-trip inspection buffersAdd operational time before and after trips for vehicle prep, inspections, availability, scheduling, and applicable pricing calculations.
- Pricing with Vehicle Categories: Targeted & General
- Setting up and Troubleshooting Custom Email Domain in GoDaddy
- Setting up my Custom Domain
- Zone Pricing Deep DiveHow to create Zones and optimize your pricing options
- Sending Confirmation Emails
- Removing/Swapping the Logo Image
- Removing/Swapping the Booking Tool Image
- Trip RulesFormerly known as "Dynamic Pricing"
- Terms & Conditions
- Preferences Settings
- Company Settings
- Cancellation Policy
- Customer Portal SettingsConfigure trip types, gratuity, reservation cutoff, customer signature, automated changes, location restrictions, and vehicle display in your Customer Portal.
- Communications Settings
- Driver Notification: Remind driver to accept or deny pending jobsConfigure the recurring reminder for driver assignments that are still awaiting a response.
- Driver Notification: Send trip reminder texts to driverThis article explains in more detail how this driver notification works
- Driver Notification: Remind driver to update trip statusesThis article explains in more detail how this notification works
- Driver Notifications: Send driver a text if flight time is updatedThis article explains in more detail how this notification works
- How to Add Child Seats to Your Vehicles
- Member PermissionsAllows members with an "Owner" role to customize which pages other members can access, enhancing security and operational control
- Operator notification: Driver declines a trip assignment
- Skip vehicle selection on Customer PortalRemove unnecessary steps from the booking / quote workflow
- Why Do I Get The “Error sending notification to driver”?
- Driver notification: Updates in a tripThis article explains in more detail how this driver notification works
- Trip reminders and trip status update notificationsThis article describes the 2 types of notifications that you can configure for contacts
- Google Calendar InvitesAutomatically include Passengers and Booking Contacts in trip invites
- Troubleshoot Moovs Emails Going to SpamCheck email activity, help recipients trust the sender, and improve delivery with a custom email domain.
- Notification CenterCustomize automated SMS and email notifications, use Smart Keys, manage message templates, and configure New Shuttle Booking emails.
- About Google Calendar Integration
- Enabling Cancellation on the Customer Portal
- What is the Booking Tool Reservation Cutoff Period?
- Priceless reservations (reservation requests)Allow your customers to create reservation requests for vehicles without a pre-existing price
- How to Set Up and Offer Gratuity Options for Your CustomersEmpower customers to show appreciation! Configure your gratuity, including pre-set percentages, custom amounts, and cash options.
- Vehicle Customer Portal SettingsControl how each vehicle appears and behaves in the Customer Portal — visibility, pricing display, reservation requests, and conflict blocking.
- How do I create a Promo Code?
- Farming-out BasicsMoovs Affiliates, External Affiliates and more.
- Farming-out to Moovs AffiliatesUnderstand how farming-out to existing affiliates who are on the Moovs Software works
- Farming-out to External AffiliatesSetting up Moovs to farm-out to Affiliates who are not on Moovs Software, linking external vehicles and external drivers
- Searching for Moovs Affiliates in a Service Area
- How do I create and use an External Affiliate?
- Moovs Farm-in Assistant Help DocumentThis document will guide you through the feature, limitations, and procedures of Moovs Farm-in Assistant.
- How to Check the Farmed Trips of an AffiliateThis guide will walk you through the steps to access and review farmed trips linked to a specific affiliate within the Moovs App.
- How to Pay/Charge Non-Moovs Affiliates for Farmed Trips
- Setting up GNet with MoovsThis will show you how to add your GNET Id to Moovs so that you can receive farm-ins from Operators who use Gridd Net
- How to Submit Farm-Out Requests with Moovs Assistant
- Getting Started with a Moovs Website
- Adding Vehicles to your Moovs WebsiteSee how to publish vehicles from Moovs to your Moovs website
- Adding Your Logo to Your Moovs Website
- Adding the Booking Tool Form to your Moovs Website** You must be on a Pro Plan to have a Moovs Website **
- Linking the “Book Now” Buttons in your Moovs Website to your Booking Tool
- Can I preview the Website Templates?Website Templates Previews for all Moovs Websites
- How to Go Live with my Moovs Website
- Moovs Vehicle WidgetCustomizing the Moovs Vehicle widget, horizontal and vertical layouts and custom colors
- Add the Customer Portal Widget to Your WebsiteAdding the widget for your customers ensures they can easily and quickly book trips directly from your website
- Can I use a QR Code to Redirect Customers to my Customer Portal?
- How to Add Moovs to Your WebsiteLearn the three ways to add Moovs to your website: the booking widget, an iFrame embed, or a direct Customer Portal link.
- How to add the Customer Portal iframe to your Moovs Website
- How to Add the Customer Portal Widget to Your Shopify WebsiteHere's a step-by-step guide for adding the Customer Portal widget to your Shopify website
- How to Add the Customer Portal Widget to Your Squarespace WebsiteHere's a step-by-step guide for adding the customer portal widget to your Squarespace website
- How to Add the Customer Portal Widget to Your Webflow WebsiteHere's a step-by-step guide for adding the customer portal widget to your Webflow website:
- How to Add the Customer Portal Widget to Your Wix WebsiteHere's a step-by-step guide for adding the customer portal widget to your Wix website
- How to Add the Customer Portal Widget to Your WordPress WebsiteHere's a step-by-step guide for adding the customer portal widget to your WordPress website:
- Add Your Moovs Customer Portal Link to a GoDaddy WebsiteAdd a Book Now action button in GoDaddy Websites + Marketing that opens your Moovs Customer Portal.
- Intro Moovs Payments FeaturesMoovs payments, saving cards, charging customers, payment links and more
- How do I process and track a refund?Issue, track, and troubleshoot refunds for reservations and fixed-schedule shuttle bookings.
- When will I receive a Moovs Payments payout?Understand the standard payout schedule, track payout status, and troubleshoot a payout that has not reached your bank.
- Moovs Payments' Risk Notifications
- When are my Moovs Payments transactions batched or settled?
- How do I set up Moovs Payments?
- Charging a Customer for Incidentals/Overages after they’ve Paid
- What is Moovs Payments?
- Authorizing Credit CardsVerify credit cards by placing a small hold on them.
- Processing a Payment
- Chargebacks and inquiriesLearn how to better understand how chargebacks and inquiries are resolved.
- How to Charge Customers Per Trip if a Reservation has Multiple Trips
- How to Pay/Charge Moovs Affiliates for Farmed Trips
- Why am I seeing “Restricted Soon” in my Moovs Payments?Complete outstanding verification requirements and understand Restricted Soon, Restricted, Pending, and Complete payment-account statuses.
- How to Upgrade your Moovs Subscription?
- What is the Setup Fee? Why do I need to pay for it?
- Troubleshoot failed customer card paymentsIdentify the error behind a failed customer card payment and choose the right next step.
- Understanding Transaction Processing in Moovs
- Important Updates for Free Plan Users
- Understanding Form 1099-K Reporting
- Why are there discrepancies in payment records and financial tracking in Moovs?
- Resolve ZIP code or CVC verification issuesUnderstand card verification results and resolve incorrect billing ZIP code or CVC errors.
- What does a pending card status mean?Learn why a saved customer card can show as pending and how the cardholder can complete authorization.
- Why are my payouts paused?Troubleshoot paused payouts caused by verification, account review, unpaid invoices, or payout-account issues.
- Can I Pause My Subscription? Exploring Flexibility and AlternativesIn this article, we address pausing Moovs. While we don't offer subscription pausing, we provide alternative options for flexibility.
- Fraud PreventionNext steps on elevated payments and fraudulent payments
- How can I export a one-month processing statement in Moovs?
- How are credit card disputes handled, and how can I track their status?
- How can I view my payout schedule in the Moovs Operator app?
- How Can My Customers Add a Payment Method
- How do I Take a Deposit Payment?
- How do I upgrade to a paid plan in the Moovs operator app, and what features are included?
- How to process and view invoice payments?
- Manage the payment methods for your Moovs subscriptionAdd, remove, or choose the default card used for your Moovs subscription.
- What are the monthly trip limits and policies for subscriptions in Moovs?
- What evidence and steps are required to address chargeback disputes for Moovs bookings?
- Payments Settings
- Adding/Updating Banking for Payouts
- Requesting Payment from a Customer
- Updating a Customer’s Credit Card Information
- My Moovs subscription payment failed or was declined — what do I do?Troubleshoot a failed Moovs subscription payment and update the payment method used for billing.
- How can I export charges and payouts from Moovs?