Skip to main content

Why has my credit or debit card been charged but I have not received the funds in the Moreta balance? It says the payment was declined in the app.

Updated over a month ago

If your card was charged but the payment shows as declined in the app, don't worry:

  • Any 'pending' or 'authorized' transactions that were not successfully completed will be automatically refunded or cancelled by your bank within a couple of business days

  • These deposits were not withdrawn on our side

  • The temporary hold will be released by your card issuer

Did this answer your question?