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Why does the app keep showing 'oops something went wrong' when I try to submit the passport image?

Updated this week

This error can occur due to several reasons:

  • Make sure your passport image is clear, well-lit, and all corners are visible

  • The image should be in a supported format (JPG or PNG) and not exceed the file size limit

  • Try taking a new photo with better lighting

  • Ensure your internet connection is stable

  • Make sure you're using the latest version of the app

If the problem persists, contact support.

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