If you’re having trouble signing in, creating an account, or resetting your password while located in Laos, this may be due to a temporary connectivity issue affecting our authentication systems in the region.
What you might experience
The app won’t let you sign in
You don’t receive the password reset email
You can’t complete account creation
Quick fix
Please try using a VPN and connect through another country. For example:
🇺🇸 United States
🇸🇬 Singapore
🇹🇭 Thailand
🇪🇺 Any country in Europe
Once connected, try again to log in or reset your password.
Why this happens
This issue currently affects some users in Laos due to regional network restrictions. It’s a known issue, and our team is actively working to resolve it permanently.
Still need help?
If the issue continues even after using a VPN, please contact us through the in-app chat or email support@moretapay.com, and we’ll help you get back into your account.