Getting help on MoreThanPanel shouldn’t feel like shouting into the void. That’s why we’ve built a fast, reliable, and human support system — not just for solving issues, but for making your SMM journey smooth like butter. 🧈
Here’s how to make the most of our support system without delays or headaches:
🧩 1. Internal Tickets and Live Chat
We offer two support options — use the right one at the right time:
💬 Live Chat – For general questions, guidance, payment assistance and quick clarifications.
🎫 Internal Ticket System – For anything related to your orders (missing, stuck, canceled, refill etc.)
💡 Live chat is fast, but we only handle general stuff there. Order-related? Go with a ticket.
🕘 2. Support Hours
Our team works from 10:00 AM to 03:00 AM (GMT+3) — during these hours, we’re fully active and replying like ninjas.
Tickets: answered in under 20 minutes
Live Chat: replies in 5 minutes or less
Outside these hours? Feel free to leave a message — we’ll get back first thing when we’re online.
🧾 3. Sending an Order Related Ticket the Right Way
If it’s about an order, make sure you:
Choose the “Order” topic
Add your Order IDs, separated by commas like this:
123456, 124564, 123454, 123556
✍️ 4. Keep It Clear & Concise
Faster replies = clearer questions.
Instead of:
"hello i ordered and i think it's broken?? pls help quick omg 😭😭"
Try this:
"Order 123456 - stuck for 24h, can you check?"
Short, polite, and to the point = magic.
⛔ 5. What NOT to Do (Seriously!)
To avoid delays or losing support privileges:
❌ No spamming (repeating the same thing won't help, it slows us down)
❌ No ALL CAPS (we get the urgency, but yelling doesn’t help)
❌ No offensive language (we’re real humans, not robots)
We’re here to help, but respect goes both ways. 🤝
🔁 6. Refills, Cancellations & Policy Basics
🔄 Refills work like regular orders – same speed and reflection time as the original service. Generally take up to 24-48h.
📍 Refill requests are only accepted after the order is marked “Completed.”
❌ We're not accepting cancellation requests if order already started.
❌ We can’t cancel completed orders unless there’s a clear issue on our end.
⏳ Accepted cancellations will be processed in 0-12 hours max.
🚀 Final Tip
Treat our support like a smart assistant, not a shouting wall. Be clear, be respectful, and we promise to get back faster than your Wi-Fi speed test.
—
Need help now? Live chat is just a click away. Or hit us with a ticket and let’s solve it like pros.