TLDR: First-time customers can request a full refund within 14 days of delivery for one product from their first order.
For help, email hello@trymortals.com. See the full live policy here: https://trymortals.com/policies/refund-policy
Refund policy — Mortals Satisfaction Guarantee
First-Time Customer Satisfaction Guarantee
14-Day Trial Period
New to Mortals? Try your first product risk-free.
If you’re not completely satisfied with your first Mortals product, you may request a full refund within 14 days of receiving your order.
How it works:
Order arrives → You have 14 days to try it
Not satisfied? Email us within the 14-day window
We review within 1–2 business days
Approved refunds are typically processed within 24 hours
Funds usually appear in your account within 5–10 business days depending on your bank
Damages and issues
Please inspect your order upon receipt. If any item is defective, damaged, or you received the wrong product, take pictures and contact us immediately at hello@trymortals.com.
We’ll make it right for all affected items—no questions asked.
Timeline: Please report any damage or shipping issues within 3 days of delivery for the fastest resolution.
How to request a refund
Email hello@trymortals.com with:
Your order number
Which product didn’t meet your expectations
Brief reason (helps us improve, but not required for approval)
Response time: Our team will review your request and respond within 1–2 business days.
Refund processing:
Approved refunds are typically processed within 24 hours
Funds usually appear in your account within 5–10 business days depending on your bank
You’ll receive a confirmation email once the refund is issued
Satisfaction Guarantee terms
Eligibility:
Refund requests must be made within 14 days of delivery
Risk-free trial covers one product per customer
Order details:
If your order contains multiple products, additional products are considered final sale
Original shipping costs are non-refundable
Subscription management
Cancel, skip, or modify anytime:
Log into your account at trymortals.com to manage subscriptions, or email hello@trymortals.com and we’ll handle it for you
Changes must be made at least 48 hours before your next scheduled shipment
No commitments, no penalties—just flexibility
Subscription refunds:
The 14-day satisfaction guarantee applies to your very first subscription order that has been delivered
If your subscription order has not yet shipped, we can process a refund or cancellation
Once an order has been shipped and delivered, the standard 14-day guarantee period applies from the delivery date
Subsequent subscription shipments can be canceled anytime before processing, but are not eligible for refunds once delivered
Our commitment to you
While our formal refund policy covers the first 14 days, your satisfaction matters to us beyond that window. If you have any concerns about your Mortals products at any time—whether it’s about effectiveness, experience, or anything else—please reach out to hello@trymortals.com. We’ll work with you to find a solution.
Contact us: hello@trymortals.com
These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease.
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