What happens if my package is marked delivered but I didn't receive it?

First, check around your property, with neighbors, and any secure locations where carriers sometimes leave packages. If you still can't locate it, call your local post office to see if they have more information. If they do not, email us at hello@trymortals.com with your order number. We'll file a claim with the carrier on your behalf and either reship your order or issue a refund once resolved.