Who can manage billing?
Only the organisation owner or co-owner can change plans, payment details, seat counts, and subscription settings.
Other team members may have read-only billing access. If you cannot see a billing action, ask your organisation owner or co-owner to make the change.
Open Billing
Open Settings.
Go to Billing.
From Billing you can see:
Free trial status and trial end date.
Current subscription status.
Current plan and seat count.
Billing period.
Next renewal date or cancellation date.
Invoices and payment history.
Payment method and subscription actions through the secure billing portal.
Choose a package before your trial ends
If your organisation is on trial, the owner or co-owner can choose a package and billing cadence before the trial expires.
Open Settings -> Billing.
Choose a package.
Choose monthly or yearly billing.
Confirm the required number of seats.
Click Continue to payment setup.
Team members invited during a trial inherit the same trial end date as the organisation.
Manage payment details and invoices
Open Settings -> Billing.
In Current Subscriptions, click Manage Billing.
The secure billing portal opens in a new tab.
Use the billing portal to manage payment methods, invoices, and subscription settings.
Pause or resume a subscription
If your subscription is active and your role can manage billing, you may see a Pause Subscription button in Settings -> Billing.
If a subscription is paused, you can return to the same page and click Resume Subscription.
Download invoices
Open Settings -> Billing.
Go to Billing History.
Click View or PDF beside the invoice.
If the billing data is temporarily unavailable, click Refresh Billing Data or try again later.
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