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What if my profile gets rejected?

Matthew Perkins avatar
Written by Matthew Perkins
Updated over a year ago

What Do I Do If My Profile Got Rejected?

Discovering that your profile has been rejected can be disheartening, but it’s a part of ensuring that our marketplace maintains the highest quality and safety standards. Here’s a straightforward guide on what to do next, ensuring that you can quickly adjust and succeed in presenting your coaching services.


Understanding Rejection

Firstly, it's important to understand that a rejection does not reflect on your qualifications or potential as a coach. Instead, it's about aligning with the specific standards required for our community. These standards are in place to foster a trusted, secure environment where clients feel confident in choosing their coach.


Check the Reason

The specifics of why your profile was rejected can be found in two places:

  1. Your Marketplace Account: Log in to view detailed feedback directly in your profile section.

  2. Email Notification: We also send an email outlining the reasons for rejection. This might include issues like the use of inappropriate language, failure to meet quality guidelines in your written essays, or other content that doesn't align with our community standards.


How to Fix Your Profile

Once you've identified the reasons for rejection, the next steps are simple:

  • Address Each Point: Modify your profile based on the feedback. This might mean adding or changing photo or video content for cropping, content or visual quality; creating more clarity around your logo; resolving a copyright or trademark issue; or rewriting parts of your essays to enhance clarity, adjusting the tone, or ensuring that the content is appropriate for all audiences.

  • Keep It Professional: Remember, your profile is a professional representation of your coaching business. Ensure that it reflects your best self.

  • Resubmit for Review: After making the necessary changes, resubmit your profile for approval. We’re here to help you succeed, and a resubmission is a positive step towards achieving that.


Need Further Assistance?

We understand that you might have questions or require further clarification on how to improve your profile. If you need help:

  • Email Us: Reach out to us at marketplace@everfit-mail.com. Whether it’s a query about the feedback or a concern about the guidelines, our team is ready to assist you.


Don’t Worry!

Rejection can initially feel like a setback, but it’s truly an opportunity for improvement. Many successful profiles go through revisions, and these adjustments bring them up to the high standards our clients expect. We appreciate your efforts to meet these standards and look forward to seeing your revised profile.

Remember, every step you take to refine your profile helps enhance the overall quality of the marketplace, making it a better space for both coaches and clients. We’re excited to help you through this process and see you thrive in our community!

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