Skip to main content

Package Settings: Overdue Reminder

Send email notifications for clients with failed payments

Matthew Perkins avatar
Written by Matthew Perkins
Updated over 10 months ago

Overdue Reminder from Package Settings

  • Within the Package Settings, you have the capability to control the timing of email reminders sent to clients in the event of recurring payment failures.

  • Option "Send email immediately if payment fails" option is preselected by default and cannot be disabled.

Note:

  • With the option "Send email immediately if payment fails", which means your clients will promptly receive an email notification when their payment has failed.

  • With the option β€œSend email after 3 days, if invoice is unpaid”, which means your clients will receive an email reminder three days after the payment has failed.

  • With the option β€œSend email after 5 days, if invoice is unpaid”, which means your clients will receive an email reminder five days after the payment failure.

Click 'Save' once you've made your selection.

Did this answer your question?