At MPB, your security is our top priority whether it comes to buying, selling or trading with us. We have partnered with Persona for an enhanced verification process, ensuring that your sales and purchases are secure, and protect you from fraud and unauthorised transactions.

Why am I being asked to verify my identity?

The process of identity verification ensures the highest level of security for your account and complies with regulatory standards. Verifying your identity helps us prevent unauthorised access to your account as well as protecting you from potential fraudulent activities. By verifying your identity you are also contributing to us upholding the safety and reputation of our platform.

How does identity verification work?

To confirm your identity securely, MPB has teamed up with Persona, our trusted partner and online ID verification service. To maintain the security of your personal information and account, MPB will prompt you to verify your identity.

How does Persona verify my identity?

Persona employs various highly secure methods to verify your identity. These include document verification, biometric authentication and identity database checks. You can securely upload identity documents and provide additional information as required to help complete the verification process.

Is the Identity verification process secure?

Yes, absolutely. We protect the security of your sensitive information throughout the verification process. Together with Persona, we have implemented rigorous data protection measures to ensure that your data remains both safe and secure. Both our platform and Persona adhere to GDPR regulations, underscoring our commitment to handling customer data responsibly in accordance with guidelines.

What type of documents do you accept for verification?

Persona accepts a wide array of identification documents, including passports, driving licences and National ID cards.

How long does the identity verification process take?

The identity verification process with Persona may vary depending on several factors such as the image quality of the documents and the complexity of the verification. However, the process is typically completed in a few minutes.

How does Persona protect my privacy during the verification process?

Persona strictly adheres to privacy standards and solely collects and utilises your data for identity verification processes. Your data is encrypted and securely stored, and Persona refrains from sharing or selling customer information to third parties.

What happens if my identity cannot be verified?

In cases where identity verification is unsuccessful, Persona provides clear guidance on the next steps which may include submitting additional documentation or reaching out to customer support for assistance.