Go to Mteja.io
All Collections
Call Center/ IVR
Call Center/ IVR
Call Center. IVR. Browser calls
E
S
D
18 articles in this collection
Written by
Edwin Muigai,
Stephany Pagliaccia,
and
Diviniah Mbaire
IVR/ Call centre: Caller hang up dispositions| Hang up reason
Reasons why a call ended on Mteja
D
Written by
Diviniah Mbaire
Updated over a week ago
Working Remotely? How Mteja's IVR Solution Will Enable your Business to Stay On Course
IVR, Call Center, Use Case, Covid-19, Coronavirus, Business Phone, IVR System
E
Written by
Edwin Muigai
Updated over a week ago
What issues affect the call centre user experience on Mteja?
Call centre user experience
S
Written by
Stephany Pagliaccia
Updated over a week ago
How to check if your connection can support a browser call on Mteja
Call centre user experience
S
Written by
Stephany Pagliaccia
Updated over a week ago
Audio Library: how to add audio files for use in the call center
Audio, Call Center
S
Written by
Stephany Pagliaccia
Updated over a week ago
Call Broadcasts: How to send automated calls from Mteja
How to set up scheduled mass automated calls. Robocalls.
D
Written by
Diviniah Mbaire
Updated over a week ago
How to make Browser calls on Mteja
Call Center, IVR, Call Flows, Browser calls
S
Written by
Stephany Pagliaccia
Updated over a week ago
What is a Call Queue? How to create a Call Queue
How can I create a call queue?
S
Written by
Stephany Pagliaccia
Updated over a week ago
Call Queues; Analytics, Agent Analytics and benefits
Call queues, analytics, Agent routing
S
Written by
Stephany Pagliaccia
Updated over a week ago
What is a Phone Number| How does a Phone Number work| Types of Phone Numbers
Phone Number, IVR, Call Center
S
Written by
Stephany Pagliaccia
Updated over a week ago
Exporting Call Records
How to download Call logs history
D
Written by
Diviniah Mbaire
Updated this week
How to Configure an IVR to a Phone Number on Mteja.
Phone Number, Voice, Call Flows, Call Filters, Whitelist, Blacklist
S
Written by
Stephany Pagliaccia
Updated over a week ago
How to Add an audio file on Mteja. Via Upload, Record or Create audio from text option.
Voice, IVR, Edit, Delete
S
Written by
Stephany Pagliaccia
Updated over a week ago
What is a call flow/ IVR? How to set up a call flow/ IVR.
Voice, Call Flow, IVR, Call Center
S
Written by
Stephany Pagliaccia
Updated over a week ago
What is Voicemail? How can I set up the Voicemail action on Mteja?
Voice, Voicemail, Call Flow, IVR
S
Written by
Stephany Pagliaccia
Updated over a week ago
What is a call center/ IVR service on Mteja? How does the Call Center/ IVR service work?
Use case, Voice, Call Center, IVR
S
Written by
Stephany Pagliaccia
Updated over a week ago
Frequently Asked Questions about the Call center or IVR service
Call Center, IVR, Call flow, Phone number
S
Written by
Stephany Pagliaccia
Updated over a week ago
Additional Information
Country Codes
Call Codes
D
Written by
Diviniah Mbaire
Updated over a week ago