Call Center/ IVR
Call Center. IVR. Browser calls
Setting up your phone number on Mteja
Setting up your web dialer on Mteja
How to make Browser calls on Mteja.Call Center, IVR, Call Flows, Browser calls
Audio Library: how to add audio files for use in the call center on MtejaAudio, Call Center, IVR
Setting up a call queue on MtejaCall Center, IVR, Call Queue
IVR/ Call centre: Caller hang-up status| hang-up disposition| hang-up reasonReasons why a call ended on Mteja
Exporting Call RecordsHow to download Call logs history
What is a call center/ IVR service on Mteja? How does the Call Center/ IVR service work?Use case, Voice, Call Center, IVR
Call Broadcasts: How to send automated calls from MtejaHow to set up scheduled mass automated calls. Robocalls.
How to view and export call broadcast reports on MtejaCall broadcasts, reports
Call Center Troubleshooting ChecklistCall Center, Web dialer, Troubleshoot, IVR
Call Transfer: Warm and Cold TransfersCall Center, IVR, Collaboration, Transfers
How Supervisors Can Listen, Whisper, or Barge on MtejaEavesdrop, IVR, Call Center, Listen, Whisper, Barge