Call Center/ IVR

IVR/ Call centre: Caller hang up dispositions| Hang up reason

Reasons why a call ended on Mteja

D

Written by Diviniah Mbaire
Updated over a week ago

Working Remotely? How Mteja's IVR Solution Will Enable your Business to Stay On Course

IVR, Call Center, Use Case, Covid-19, Coronavirus, Business Phone, IVR System

E

Written by Edwin Muigai
Updated over a week ago

What issues affect the call centre user experience on Mteja?

Call centre user experience

S

Written by Stephany Pagliaccia
Updated over a week ago

How to check if your connection can support a browser call on Mteja

Call centre user experience

S

Written by Stephany Pagliaccia
Updated over a week ago

Audio Library: how to add audio files for use in the call center

Audio, Call Center

S

Written by Stephany Pagliaccia
Updated over a week ago

Call Broadcasts: How to send automated calls from Mteja

How to set up scheduled mass automated calls. Robocalls.

D

Written by Diviniah Mbaire
Updated over a week ago

How to make Browser calls on Mteja

Call Center, IVR, Call Flows, Browser calls

S

Written by Stephany Pagliaccia
Updated over a week ago

What is a Call Queue? How to create a Call Queue

How can I create a call queue?

S

Written by Stephany Pagliaccia
Updated over a week ago

How to set up your agent into a call queue on your call center.

S

Written by Stephany Pagliaccia
Updated over a week ago

Call Queues; Analytics, Agent Analytics and benefits

Call queues, analytics, Agent routing

S

Written by Stephany Pagliaccia
Updated over a week ago

What is a Phone Number| How does a Phone Number work| Types of Phone Numbers

Phone Number, IVR, Call Center

S

Written by Stephany Pagliaccia
Updated over a week ago

Exporting Call Records

How to download Call logs history

D

Written by Diviniah Mbaire
Updated over a week ago

How to Configure an IVR to a Phone Number on Mteja.

Phone Number, Voice, Call Flows, Call Filters, Whitelist, Blacklist

S

Written by Stephany Pagliaccia
Updated over a week ago

How to Add an audio file on Mteja. Via Upload, Record or Create audio from text option.

Voice, IVR, Edit, Delete

S

Written by Stephany Pagliaccia
Updated over a week ago

What is a call flow/ IVR? How to set up a call flow/ IVR.

Voice, Call Flow, IVR, Call Center

S

Written by Stephany Pagliaccia
Updated over a week ago

What is Voicemail? How can I set up the Voicemail action on Mteja?

Voice, Voicemail, Call Flow, IVR

S

Written by Stephany Pagliaccia
Updated over a week ago

What is a call center/ IVR service on Mteja? How does the Call Center/ IVR service work?

Use case, Voice, Call Center, IVR

S

Written by Stephany Pagliaccia
Updated over a week ago

Frequently Asked Questions about the Call center or IVR service

Call Center, IVR, Call flow, Phone number

S

Written by Stephany Pagliaccia
Updated over a week ago

Country Codes

Call Codes

D

Written by Diviniah Mbaire
Updated over a week ago