Video Overview
Setting up the RehearsalMix Subscription on MultiTracks.com
If you don’t have an active RehearsalMix, visit the pricing page and look for RehearsalMix. RehearsalMix is also available in the Rehearse Bundle, or the MultiTracks One bundle.
Linking/Importing Planning Center users with MultiTracks.com users.
Connect your MultiTracks.com account to your Planning Center account from the "Connected Accounts" in your MultiTracks.com account. For more info see Connecting MultiTracks.com & PCO.
Once connected, you can Import your team either manually selecting users, or clicking "Import All.” You can now also “link” individuals that are already added to your MultiTracks.com account.
When you’re MultiTracks.com users are linked Now your Planning Center People have been successfully imported.
On the People Page, expand each individual profile that you want to have RehearsalMix access, and assign them a seat by checking the RehearsalMix checkbox. (When linked correctly, each user should have text that reads “remove Planning Center Link” and have a check next to “RehearsalMix” like in the screenshot below.
Importing RehearsalMix files into Planning Center Services songs
Go to Planning Center. Then go to the Songs tab and choose any song.
Hit "+" Next to "Files". This will bring up the Files Popup.
In the left sidebar select the RehearsalMix tab.
Select the version of the song you want to import to this song.
The RehearsalMix files are now imported into that Planning Center song.
Please allow up to 10 minutes for files to import into Planning Center after the files have been selected for import.
If you need help troubleshooting integration issues, you can visit the Troubleshooting Planning Center Integration Article or review the common access issues below.
Troubleshooting RehearsalMix Access Issues
RehearsalMix users may encounter access issues in Planning Center Services. Below are common scenarios and their solutions to help ensure uninterrupted service for your team.
Team Members cannot SEE the RehearsalMix files attached to the songs in Planning Center
This is most often an issue with the Planning center accounts "File Type Visibility," and the files are then hidden from certain team members based on these settings. You can review these settings here: Limit File Type Visibility
Contact Planning Center support to review and adjust file permissions for the specific user. Optionally, you can inform your team that they can also access the RehearsalMix files on the MultiTracks.com website, or the free ChartBuilder app.
Team Members cannot play the RehearsalMix files
Verifying the RehearsalMix License
Have a MultiTracks.com admin login to the MultiTracks.com website, and navigate to the People account page.
Find the user, and ensure the user's status is green, and that they have a RehearsalMix seat assigned. (Blue checkmark next to the RehearsalMix subscription record under their name).
If you encounter any further issues, please reach out to us using the website chat.