Why do I hear the click track in both left and right channels while Playback has AutoPan enabled?
Playback’s AutoPan feature lets you run tracks with Playback simply using the headphone output of your iOS device by automatically sending the Click & Guide out of the Left output and all tracks out of the Right output. If you are hearing the click/guide or tracks in the wrong outputs, there are some troubleshooting steps to help identify the cause. We recommend that you try these troubleshooting items first as it is likely that the issue is something to do with your audio routing and not an audio bug in Playback.
Have you set your audio’s output to stereo?
Open Settings → Accessibility
Open Audio & Visual menu
Make sure Mono Audio is disabled.
This is the most common cause of AutoPan bleed issues.
If you continue to encounter issues, consider the following troubleshooting steps as well.
Have you tried a different splitter audio cable?
Issues with the cable used to convert the headphone output to 2 1/4” inputs for your soundboard is a cause for click track bleeding into the tracks channel.
Test for click bleed in the tracks channel.
Connect Right (tracks) channel into your sound system
Solo the Click Track in Playback
Can you hear the Click Track?
If yes, this could be a cable grounding issue. Try moving the cable, adjusting the connection to your iOS device
Have you checked to make sure your DI boxes are grounded?
This can affect cable bleed and cause unwanted noise in your outputs. Make sure that the DI boxes are on the ground and Ground switch is enabled.
Final Troubleshooting Steps
After the above troubleshooting, if you're still running into issues here, there are a few more steps we can try.
If using the headphone jack out of the Playback device:
Use a pair of headphones connected directly to the headphone jack, triple check that auto pan is enabled, and see if you continue to hear the audio split correctly, or if you hear the click and guide bleeding over to the tracks channel. If you do, then continue to step 2.Using the same headphones, try using a free YouTube Stereo Audio Test video, to test the stereo output of the device. If you continue to hear bleed out of the headphone port using a Stereo Audio Test YouTube video, you likely have an issue with your hardware. While it's uncommon, it's certainly possible your physical hardware headphone output port is broken, and not sending audio split like it's intended to. If this is the case, it's recommended to upgrade to a USB audio interface for the best audio quality and output options from Playback.
If you're not using the headphone output, and continuing to run into issues with audio bleed, try re-routing some of your output cables over different interface outputs, and see if the cross-talk or bleed persists across different channels of your interface. This could ensure you don't have a crosstalk or bleed issue in your interface outputs or physical cables anywhere. If the issue persists, reach out to our technical support team using the website chat in the bottom-right corner for more assistance!